Inside Sales Manager

COMPANY DESCRIPTION

At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tagline, but the way we work and take care of our customers. We have a mindset to evolve, innovate, and grow as a premier manufacturer of the highest-quality and market-leading breathing consumables. This growth philosophy has positioned us to increase our global footprint and business reach, impacting even more people around the world. Our expanding family of the most trusted brands offers a product portfolio that spans the continuum of care from first responder to home care, with safety, patient comfort, and clinical performance in mind. Collective expertise allows us to provide quality products and experiences to our patients, customers and our people. Our values of Customer first, Differentiate with our People, Bias for Action, Continuous Improvement and Accountability define who we are and how we work. Join us!

POSITION SUMMARY

As the Inside Sales Manager, you will be responsible for assigned accounts with primary responsibility of account revenue retention, driving revenue growth through GPO product contract portfolio within the Dakota region (North and South Dakota, Wyoming, Montana, Northern Nebraska and Eastern Idaho). This role involves developing telephonic/virtual customer relationships and executing sales strategies, managing key accounts, and fostering strong customer relationships to achieve sales targets and contribute to the company's overall success.

POSITION QUALIFICATIONS

Knowledge: Acquired through education, certifications, training, experience.

• Familiarity with CRM systems, sales analytics tools, and Microsoft Office suite.
• Knowledge of the US market, including industry trends, regulations, and customer preferences.

Level of Experience: 

Level of Education: Bachelor’s Degree in Marketing, Business or related field, or equivalent combination of experience.

Skills and Abilities:

• Strong phone sales acumen with a track record of achieving or exceeding sales targets.
• Excellent virtual communication, negotiation, and interpersonal skills.
• Results-oriented mindset with a focus on driving revenue growth and delivering exceptional customer service.

Travel: 10%

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Account Management and Relationship Building:
  • Cultivate and maintain relationships with key accounts and strategic partners to maximize sales opportunities and drive customer satisfaction.
  • Support a multi-million-dollar sales territory in a remote, inside sales capacity, with a primary focus on retaining existing accounts by fostering strong client relationships, addressing customer needs, and proactively ensuring continued satisfaction and loyalty.
  • Conduct regular account reviews and identify opportunities for upselling, cross-selling, and renewal of contracts.
  • Provide exceptional customer service and support to address inquiries, resolve issues, and ensure customer success. 
• Sales Strategy and Execution:
  • Develop and implement sales plans and tactics to achieve revenue targets and meet or exceed sales quotas.
  • Identify and pursue new business opportunities through proactive prospecting, lead generation, and networking activities.
  • Collaborate with cross-functional teams, including marketing and product management, to develop and execute effective sales campaigns and promotions.
• Market Analysis and Insights:
  • Monitor market trends, competitive activities, and customer preferences to identify growth opportunities and inform sales strategies.
  • Utilize CRM systems and sales analytics tools to track sales activities, analyze performance metrics, and forecast future sales.
• Sales Operations and Administration:
  • Manage the sales pipeline, including lead qualification, opportunity management, and accurate forecasting of sales revenue.
  • Prepare sales reports, presentations, and proposals for internal stakeholders and customers as needed. 
  • Ensure compliance with company policies, procedures, and regulatory requirements related to sales activities.

OTHER RESPONSIBILITIES

• Focus on achieving our Company mission. 
• Demonstrate accuracy and thoroughness in daily work; look for ways to improve and promote quality & safety. 
• Inspire the trust of others; treat people with respect and dignity and embrace the value of diversity.
• Use time efficiently; perform job accurately, thoroughly, and conserve Company resources to improve profits.
• Contribute to building and maintaining a positive team environment.
• Assure all policies and guidelines are implemented and followed.

QUALITY POLICY

At AirLife, Quality is our promise. It is our commitment to customer satisfaction and our dedication to product excellence in an evolving global healthcare market. This promise is kept through a continuously improving and effective Quality Management System and compliance to Regulatory Requirements.

DEIA STATEMENT

At AirLife, we are committed to building a diverse workforce and an inclusive workplace that reflects the communities and customers we serve. We believe our philosophy on Diversity, Equity, Inclusion, and Advancement (DEIA) encourages excellence and equips us to serve an evolving global marketplace.