Director, Corporate Store Operations

Director, Corporate Store Operations 

Who are we and what do we do?  

Edible Arrangements® is a leader in the gifting category with delicious, hand-crafted offerings which we’ve expanded to a range of gifts and treats for every moment including our new treat business, Incredible Edibles®. From our signature Edible Arrangements® Fruit Bouquets, Dipped Fruit® boxes, fresh fruit smoothies and more, Edible’s exceptionally crafted gifts and treats continue to fill the world with goodness.  

Through Edible’s 1,000 independently owned franchise locations, the mission of the brand - no matter how big it gets - is to WOW you with every piece of fruit that’s dipped, box that’s filled or arrangement that’s hand-delivered.   

Through all of our incredible years, we’ve remained committed to our 5Ps:   

• Our promise–To WOW each and every customer. 
• Our products–Natural, novel and delicious. 
• Our places–Stores, vans and edible.com. 
• Our People–Both our corporate and in-store employees. 
• Our purpose–To celebrate what’s good in life.

Purpose:  

The Director of Corporate Store Operations at Edible Brands will lead the strategic and operational oversight of corporate-owned Edible stores from initial acquisition evaluation to eventual divestiture. This pivotal role involves continuous assessment of potential store acquisitions and divestitures; leadership of District Management team and day-to-day store operations; and implementation of strategies to achieve profitability and operational excellence.  

Location: This position will work onsite out of our Corporate Office in Sandy Springs, GA Monday-Friday with up to 50% travel.  

What that looks like day to day:  

• Provide strategic direction and leadership to the corporate store District Management team, ensuring effective management, operations and profitability of all corporate-owned stores
• Lead and support all aspects of opening or re-opening new corporate-owned stores, including overseeing site readiness, coordinating resources, and ensuring operational excellence. This role may involve hands-on tasks, including physical or manual work, as needed to prepare stores for successful launches
• Develop and implement new operational policies, manuals, procedures, and best practices
• Analyze financial reports, identify trends, and implement strategies to improve profitability
• Monitor and analyze store performance and compliance with company policies to ensure a high standard of customer service, quality, cleanliness and safety; identify areas for improvement and implement strategies to improve performance
• Foster a corporate store culture focused on exceptional customer experience; address customer complaints and feedback and implement solutions to improve customer satisfaction
• Analyze financial and operational performance, including detailed analysis of P&L statements and make recommendations for which stores to acquire and/or divest from Edible’s corporate store portfolio 
• Develop and manage the budget for corporate store operations, ensuring financial targets are met
• Collaborate with cross-functional teams such as Marketing, HR, Finance, and Supply Chain to ensure alignment and support for store operations
• Foster a positive and productive work environment that effectively promotes employee engagement and development

Requirements  

• 8+ years of experience in multi-unit retail management with in-depth knowledge of retail operations
• 5+ years in a senior leadership role, preferably overseeing a District Management team 
• Proven experience in evaluating franchise store acquisition and divestiture opportunities, including detailed financial and operational assessments and P&L analysis
• Experience in implementing and maintaining high standards of customer service and brand consistency across a geographically distributed network of stores
• Proven track record of driving store profitability and operational excellence 
• Excellent communication and interpersonal skills, with the ability to build strong relationships across the organization

Essential Competencies:  

• Ability to foster a culture of high performance and continuous improvement.
• Strong problem-solving skills and the ability to handle multiple priorities in a fast-paced environment
• You seamlessly establish strong partnerships, both internal and external and promote intern-departmental working to achieve shared goals and foster cross-functional synergy
• You are resourceful, resilient, and naturally possess the ability to creatively navigate challenges.
•  You are proactive in taking initiative, finding practical solutions, and get things done even if it means rolling up own sleeves

What We Offer:  

• Onsite work environment with work from home flexibility, fostering collaboration and relationship building with peers, cross-functional partners and leadership   
• The stability and resources of an industry-leading company successfully operating for 25 years, with the agility and innovation of a startup, allowing you to make a significant impact and shape our future. 
• Growth & Development – Each team member has visible and immediate impact on the business, offering abundant opportunities for personal and professional growth as we scale in size and sophistication 
• Healthcare plans that include health/dental/vision insurance, 401K Plan, company paid life insurance and short-term disability, flexible spending account options and more 
• Paid time off, including sick days & holidays to support work life balance 

We are proud to be an EEO/AA employer. Applicants for employment are considered without regard to race, creed, color, religion, sex, sexual orientation, marital status, national origin, age, and disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard.