Client Implementation Manager

As the nation’s largest privately held third party benefits administrator, TSAC has a mission to improve the health, wealth and well-being of its customers, employees and communities.

We handle employee benefits and compliance administration for companies of all sizes. From healthcare to lifestyle, from giving to education, from compliance to continuation – we offer more than 50 benefit accounts and compliance offerings to meet our client’s needs whether they have 1 employee or 1 million.

Our average employee tenure is 66% higher than the national average because TASC is made up of people who are committed to making a positive impact in our communities and on our clients. We believe in Industry leading innovation as demonstrated by our revolutionary Universal Benefit Account offering, allowing us to bring a superior experience and technology to our clients.

Offering a seamless and stress-free implementation is the first step in taking care of our clients. The Client Implementation Manager is a critical role in leading and managing the transition of Large and Specialty Clients from sales prospects to active clients, ensuring a smooth and successful onboarding process. This role follows a project management discipline overseeing the implementation of new business clients and leading cross functional teams to ensure operational and technical requirements are fulfilled prior to client implementation. This role is multi-faceted, combining project management, technical expertise, and customer relationship skills to ensure customers can successfully use the services they have purchased from TASC.

Principal Responsibilities:

• Develop an implementation project plan that meets project management standards, including the full lifecycle: planning, scope, design, execution, and delivery
• Work cross-functionally within TASC to facilitate the timely setup of plans, communications, files, and other required components of the project plan
• Work with clients and internal stakeholders to identify plan requirements and manage expectations
• Assist clients with the initial setup and configuration of the plan in TASC’s system to confirm the service is correctly implemented
• Partner with sales and the client, as needed, to negotiate contract commitments in situations where a contract is not executed prior to client implementation
• Implement TASC services according to contractual commitments, ensuring a successful implementation using consultative selling and change management
• Manage several implementation projects simultaneously, using excellent time management and collaboration skills
• Proactively identify and resolve any issues that arise during implementation to prevent delays and disruptions.

Skills and Experience Required:

• Bachelor’s degree and/or equivalent work experience
• Minimum 3-5 years’ experience with one or more of the following service offerings with demonstrated industry knowledge:
  • Healthcare
  • FSA
  • HRA
  • HSA
  • COBRA
  • Compliance
• Prior experience working on large new customer implementation experience, preferred
• Proven success in managing projects, including the ability to understand client needs and translate them into clear application and operational plan requirements
• Demonstrated ability to use critical thinking and analytical skills to navigate challenges, evaluate complex scenarios, and make well-informed decisions
• Strong written and verbal communication skills, with the ability to convey information clearly across various stakeholders, while also using consultative selling techniques
• Proven ability to efficiently organize, coordinate and monitor cross-functional team activities to deliver successful client implementations on time and within scope
• Effectively balances customer expectations with internal capabilities.