Technical Consultant

Job Title

Job Description

In this role, you have the opportunity to

Deliver professional service to customers including pre-selling support, project Implementation, and 2nd line post service in organization. This position is very important to ensure project delivery and technical support and is playing a very important role in the growth of customer service business.

You are responsible for

• Serve as the technical resource for implementing solutions that require analysis of situations or data, and an in-depth knowledge of the solution.
• Prepare site assessments.
• Provide technical review of system configurations to ensure viability of system performance.
• Prepare as-built drawings to document work completed during project or particular job.
• Resolves complex customer issues requiring independent judgment based on strong IT knowledge and skills.
• Provide remote and on-site technical support to installed customer base.
• Instruct customers in the operation and maintenance of the Philips solution.
• Escalate any technical configuration that is not consistent with technical standards.
• Demonstrate skills of an IT professional with an in-depth understanding of the Philips' Product(s), IT industry practices and company policies and procedures.
• Deliver customer projects that require analysis of situations and full understanding of the solution being implemented.
• Exercise independent judgment to adapt to typical variances in the customer environment for obtaining effective results.
• Properly complete assigned project activities with responsibility for results within project work estimates and defined delivery methods
• Work in conjunction with internal project managers, clinical application consultants, field service engineers, senior Technical Consultants, third-party entities, and customer technical lead.
• Provide regular status of installation activities to project manager, other team members, and functional manager.
• Collaborate with Philips Solution Architects to assist in the solution selling process.                                           

You are a part of

Key talent of Health System Team aims to manage and enhance consumer experiences to fulfill the business needs and Company standard. You will base in Taipei office and direct report to the team leader of Professional Service Delivery. 

To succeed in this role, you should have the following skills and experience

• University graduates
• Minimum 3 years related Informatics Product Delivery experience
• Understanding of programming languages
• Knowledge of various operating systems and databases
• Knowledge of DICOM and HL7 standard
• Good communications skills, with customers, team and stakeholders
• Customer-focused mindset
• Knowledge of related software tools
• Good command in both written and spoken English and Chinese

In return, we offer you

A path towards your most rewarding career. Philips is one of the best in-class organization which offers you big exposure and long-term career development such as internal transfer and international mobility opportunities.