Dealer Development Representative Philadelphia market

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GENERAL FUNCTION:

Responsible for the generation and growth of volume within an assigned territory. Maximizes Fifth Third's penetration in that market. Provide remote customer service and training to dealership personnel, as well as maintenance and collection of dealer accounts (negative reserves, drafts, etc.).

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

DUTIES AND RESPONSIBILITIES:

• Develop and maintain volume levels commensurate with assigned territory objectives.
• Maximize penetration levels in dealerships through performance ratios by continually tracking applications, approvals, bookings, and quality of submissions/paperwork.
• Identify and close key dealers that can be strategic partners.
• Serve as liaison between dealers and each 5/3 department.
• Develop dealership personnel relationships through training, deal structuring, credit involvement, assisting in paperwork, and working deals.
• Provide competitive information / intelligence - gather / analyze market data.
• Participate and give input in pricing decisions.
• Establish/maintain relationships with Dealer Principals and key personnel in dealerships via telephone and/or periodic travel to assigned territory.
• Support cross-sell opportunities.
• Identify, suggest and implement marketing opportunities and programs.
• Timeliness of required reports and administrative duties.
• Identify quality personnel for potential 5/3 employment.

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MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High School diploma required or equivalent. Some college preferred.
• Minimum of 2 years Consumer Indirect Lending or related field experience.
• Previous customer service experience required.
• Must be able to effectively work with outside customers to resolve issues consistent with 5/3 guidelines, policies, and programs.
• Solid time and territory management skills.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.