FAS Accounts Payable Supervisor

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.

Position Summary/Objective

The FAS Accounts Payable Supervisor is responsible for supervising our global Finance and Accounting Services (FAS) organization. This job has a significant focus on data-driven performance and SLA adherence. This position promotes a customer-centric culture & is dedicated to employee training & goal-setting in a fun working environment. Must be able to scale for growth with a growth mindset. The Supervisor reports to the Director of FAS.

Essential Functions/Duties/Responsibilities

Daily Operations, Customer Service, and People Management:

• Focuses on talent development, building a strong team of highly capable and competent employees processing 140+ invoices per day through the OCR and proprietary software
• Provides training, mentoring, & daily guidance to team members including a daily huddle
• Reviews daily metrics to track employee performance (KPIs), customer SLA, and daily activity in the customer's tenant.
• Review customer cases to find opportunities to coach the team & ensure cases are followed up in a timely manner
• Review duplicates, large page counts, suspended jobs
• Oversee supplier setup, process, and documentation
• Oversee in YE 1099/1096 and 1099 Enhanced process
• Oversee the Hypercare team  & become proficient at developing coding rules
• Participate in customer QBRs, build decks, host meetings, & provide feedback to the team
• Supports the FAS Director, Managers, and Supervisors

System Oversight:

• Fix the XML on processing errors (currency and remit to connection)
• Clearing conflicts as needed, opening a ticket, providing examples for the Kofax administrator
• Provide PDFs to be trained in Kofax to the Kofax administrator quarterly
• Monitor Unassigned tickets daily
• Offboarding customer-close email, PO box, removing the import source in Kofax

Competencies

• Crisis management of the tasks and the team when there is a system failure
• Identifies and solves problems
• Strong customer service orientation with excellent oral and written communication skills, including the ability to communicate effectively in challenging situations
• Ability to think strategically and also act operationally while managing the team

Supervisory Responsibility

Manage a team of 5 to 10 staff with a global mindset

Qualifications and Experience

• Bachelor’s degree in business, accounting, or related discipline (preferred).
• 5-10 years of management and leadership experience

• The breadth of understanding of Finance & Accounting, Operations/Customer Service, Outsourcing and SLAs

• Experience in a shared services or outsourcing environment

• Experience with the following processes:
  • Order to Cash
  • Procure to Pay
  • 1099/1096
  • Supplier Setup and Maintenance
  • OCR
  • System maintenance
  • Problem-solving skills

Preferred Skills

•   Knowledge of Kofax and Salesforce a plus

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.