Renal Social Work Case Manager

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States.  And we've just started. So join us on this mission!

Job Description

A bit about this role: 

The Renal Social Work Case Manager provides social work support to our Chronic Kidney Disease Program within the Specialty Care virtual clinics. This is a new program and this role will be instrumental in driving forward innovations in kidney care at Devoted. 

This social work role will complement our interdisciplinary team by addressing the psychosocial needs of our patients. This means advising on the social and practical implications of treatment decisions, and helping patients navigate healthcare systems including connection to community nephrology providers. This role will assist our interdisciplinary team in teaching patients about kidney disease, dialysis, and kidney transplants and connect patients to community resources and support networks while helping patients adjust to treatment plans and diet changes. 

We are on a mission to replicate best-in-class Chronic Kidney Disease care through our virtual care platform. Our multidisciplinary team combines remote monitoring, automated medication management, and high-touch disease education to deliver seamless speciality care in the comfort of our members’ homes.

The goal of launching this new program is that we seek to better serve our members who often lack access to high-quality Chronic Kidney Disease care because of a scarcity of specialists in their community or personal barriers to traveling to seek care. 

We accomplish this by providing members with the knowledge, treatment, and support required for members to become self-managers of their illness.

Required skills and experience: 

• Master’s degree in social work and active license with the willingness to gain additional state licenses

• Minimum of five (5) years expertise in the medical field

• Minimum three (3) years in renal care

Desired skills and experience:

• LCSW or LMSW or equivalent clinical license in social work

• Bilingual in English and Creole, Spanish, or Vietnamese

• NSW-C or other renal social work certification

Your Responsibilities and Impact will include: 

• Contributing to role development in a start-up program as the first renal social work case manager on the team

• Telephonic and video visits with patients and caregivers

• Establishing trust and building strong relationships with our patients 

• Interdisciplinary collaboration with teammates (including clinicians, nurses, and care coordinators) to ensure cohesive, patient-centered care for high-needs patients

• Conduct interventions to maximize the effectiveness of the program: Create personalized care plans tailored to members’ needs; Assist in navigating family/support issues; Identifying and intervening on social determinants of health via resource acquisition and provision; Place/follow through on behavioral health referrals; Diet and lifestyle education; Advanced care planning

• Balancing multiple competing priorities from patients

• Working with family members/caregivers to help them in understanding the member’s needs and how they can be supportive

• Facilitating and participating in joint visits

• Participating in team huddles, panel reviews, interdisciplinary team rounds, and program/role growth and development 

• Building relationships and coordinating with key local market and internal stakeholders 

• Documenting all clinical interactions in the electronic health record

Salary Range:  $55,000 - $79,000 / year

Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family.  We are committed to a diverse and vibrant workforce. 

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.