Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Summary:

Job Profile Summary

Positions in this job family are responsible for managing customer accounts and ensuring customer satisfaction. This job family includes Direct, Indirect and Overlay Account Management where:
Direct sales focuses on selling organizational products or services directly to new accounts or expanding upon existing accounts.
Indirect sales is responsible for selling the firm's products to retail and distribution partners in order to sell the organization's products to end-users.
Account Management Overlay is responsible for supporting the sale of a limited number of the organization's complex technical products and/or services to a specified set of strategic accounts.

Activities include:

- Coaching and Consultative Sales Management within team and customer/prospect ecosystem

- Driving Green Field Strategies within the team and peer counterpart teams (BDR, Marketing, Channel etc)

- Forecasting and Strategic qualification via MEDDPICC
- Managing the relationship between the organization and its customers through face-to-face and virtual interactions;
- Assessing customer needs and suggesting appropriate products, services, and/or solutions;
- Understanding their client segment (i.e., industry, company size and type, geography) and developing medium to long term sales plans and preparing strategies to protect, grow and diversify the relationship with targeted customers;
- Specializing in a specific aspect or function of the product and selling it's functionality to customers;
- Conducting face-to-face and remote overlay sales to existing customers.

Expectations for this job profile are typically as follows:
- Manage a subfunctional and/or geography-specific business area that is typically made of more than 1 sub-teams.
- Work with initiatives and problems that often span and have impact across their sub-teams and adjacent teams.
- Interact with senior management to discuss high importance issues.
- Direct team activities through subordinate managers towards organizational and functional/geography-specific goals.

EXAMPLES
• 4+ years of Management Experience
• Deep understanding of coaching to greenfield and expansion sales motion
• Demonstrated sophisticated skills in business modeling and valuation
• Experience in conducting and coordinating financial and legal due diligence
• Expertise leading and selling in the Enterprise Segment with additional acceleration with acquisition sales and focus within Healthcare sector

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$148,200.00 - $275,200.00

Benefits:

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Director, Enterprise Sales

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