Technical Writer

We are looking for a Technical Writer to join us on a fixed term contract for 12 months with potential for the role to become permanent.

You’ll be an experienced Technical Writer who is adept at making complex technical concepts easier to understand, creating specialised resources (articles) about INSTANDA’s platform/ services. 

This role isUK based, primarily remote working with some travel required to our London Office.

What you will do:

• Content Creation: Writing clear and concise, well-organised, and consistent technical content from scratch, ensuring clarity and usability for a diverse audience. This includes customer-facing release notes creation with various degrees of details as well as creating end-to-end product documentation.
• Documentation Strategy: Proactively identify needs and gaps for documentation regularly.  Establish feedback loops and collaborate with stakeholders to prioritise, plan and complete updates.
• Collaboration: Partner with multiple teams (engineering, testing, product owners, client delivery and training) to gather technical information, ensure accuracy, and align content with project goals and timelines.
• Simplify Complexity: Translate complex technologies and processes into plain English, ensuring accessibility for both technical and non-technical users.
• Process Understanding: Work within Agile and Scrum development methodologies to align documentation with iterative project workflows.

Requirements

• 2-3 years’ experience in a technical writing role, preferably in a software company  
• Platform knowledge – familiarity with no code/low code platforms. Understanding of the software development lifecycle
• Proficiency with documentation tools like Confluence, Jira and Freshdesk
• Strong communication and collaboration skills: collaborating with multiple teams and explaining complex concepts in simple terms various sources
• Excellent written and spoken English
• Self -starter, who can manage their own workload
• Self-management and prioritisation skills
• Strong research and analytical skills
• Attention to detail ensuring technical accuracy in all documentation
• Adaptability to rapidly changing features and time frames
• Curiosity
• Willingness to learn and innovate

Benefits

• Competitive salary
• Generous 28 days holiday allowance, in addition to public holidays.
• For every year of service you complete, we’ll give you an additional days holiday (max. 5 days)
• One Dynamic Day per month on top of your holiday allowance to spend time doing the things you want to do or simply catching up with life admin.
• Remote & Hybrid approach varying with the nature of your role.
• Life cover; income protection and participation in the company pension scheme
• All employees are included in the company discretionary bonus scheme.
• £100 per month to put towards wellness activities.
• Annual learning & development allowance of £1,250 and free access to LinkedIn learning and Microsoft ESI learning platforms

Additional Information:

Our company was built by looking at the world through a different lens and our culture today reflects that by encouraging you to be yourself, speak your mind, and share your opinions. We want people who want to push themselves, be part of something great, and be prepared to challenge if they think there is a better way. Collaboration sits at the heart of how we operate, it has fueled our growth enormously and our aim to be ‘world class’.                                                                                                                                  

We want everyone to be the best they can be throughout our recruitment process; if you require any additional adjustments please let us know. Visit instanda.com/careers for more information