(native Japanese) Customer Support Consultant (Yokohama, remotely)

SupportYourApp is a Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. Reasons to count on us: • More than 14+ years of experience • Over 1200 professionals on a team from all over the world • Over 60 operational languages • PCI/DSS L1 Service Provider • ISO/IEC 27001 certification • GDPR-, CCPA-, and HIPAA-compliance • Refined processes of onboarding, learning, and human development • Customer-focused consultants with exceptional language skills Our services include, but are not limited to: • Customer support (Front desk, Tier 1) • Technical support (Tier 1-3) • Social media customer service • CX services • AI-powered support teams • Reception desk services • System setup and Integration • Back-office services (data entry, content moderation & enrichment) • Data annotation • Staff augmentation (web & software developers, UX/UI designers, QA) Every company is different and requires a unique experience. That’s why we have an individual approach and offer a tailored solution to every client. We are all diverse, but we have one goal — to support people. We support. You grow.