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Mid Level Microsoft 365 Engineer (Work-From-Home) - #34062

Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
Philippines

Offer summary

Qualifications:

At least 3+ years of experience with Microsoft 365., Strong problem-solving abilities and independent work capability., Customer-focused mindset to maintain client relationships., Excellent communication skills in English..

Key responsabilities:

  • Deliver exceptional support for Microsoft 365 products.
  • Collaborate with clients to provide customized solutions.
Manila Recruitment logo
Manila Recruitment SME https://www.manilarecruitment.com/
11 - 50 Employees
About Manila Recruitment
Manila Recruitment is a full service recruitment consultancy providing executive, expert and technical recruitment support for the Filipino market. We are the leader in innovation for recruitment solutions in the Philippines since 2010. We were born from entrepreneurial roots, and carefully crafted into a full-service consultancy that delivers a suite of innovative headhunting and talent sourcing solutions. Our expertise is defined by an unparalleled understanding of the “big picture” business needs of our clients, and how recruitment solutions can only be tailored for optimum results when a holistic view is taken. The Manila Recruitment difference is rooted in our passion to scour the globe for cutting-edge developments in recruitment science. We get genuinely excited by developments in social sourcing strategies, web 3.0 tools for headhunters and areas of innovation that can help us deliver the best client and candidate experiences. We identify and deliver the latest international recruitment strategies specifically adapted for headhunting talent within the Filipino market. Producing unrivalled access to perfectly matched, previously undiscoverable talent for our clients. The recipe is simple, innovation, international best practice, combined with local market knowledge, a candidate database of over 40,000 and growing, and of course our greatest asset – simply the best team of passive talent sourcing, end-to-end recruitment consultants in the Philippines!
See more Manila Recruitment offers

Job description

Company Profile:

Our client is a UK-based MSP dedicated to the M365 ecosystem and helping global SMB’s achieve high returns from their investment. Demonstrating 20% annual growth with leads generated from their high profile YouTube channel the firm requires additional members of their existing team in the Philippines to support their busy UK helpdesk and provide extended hours to cover their global clients. 

As a Mid-Level Microsoft 365 Engineer, you will leverage your strong technical knowledge and expertise in Microsoft 365 to guide the solutioning and implementation process for our clients.

Duties and Responsibilities:

  • Deliver exceptional support to clients across all aspects of Microsoft 365, including Exchange, SharePoint, Defender for Endpoint, Defender for Office 365, Microsoft Intune, and Conditional Access
  • Provide support and troubleshooting for Windows 11 operating systems as needed
  • Diagnose and resolve technical issues promptly and effectively, minimizing disruptions to clients' operations
  • Collaborate with clients to understand their needs and provide customized solutions that align with their requirements
  • Stay updated on Microsoft 365 developments and best practices to ensure services remain innovative and competitive

Requirements

Must-have Skills / Qualification:

  • At least 3+ years of experience working with Microsoft 365 in a support role
  • Demonstrated experience in Microsoft 365 administration and support
  • Strong problem-solving abilities with the capability to work independently
  • A customer-focused mindset with the ability to build and maintain effective client relationships
  • Excellent communication skills, fluent in English, both verbal and written to effectively collaborate with foreign counterparts

Advantageous skills or nice-to-have:

  • Microsoft certifications are highly desirable
  • Preferably with experience in cloud computing, networking, servers, infrastructure, and related areas
  • Knowledge and experience with Azure cloud platform

Benefits

Location:

Permanent Work-From-Home Setup – Initially with a view to opening a Manilla Office in 2025 with requirement to attend on an agreed rota.

Working hours / Job Type:

  • Monday to Friday, Dayshift or Mid-shift Manila time (8 core working hours) and with flexibility to work across different time zones is required.
  • Current team cover UK time 7/8am – 3/4pm, preferred to cover UK Time 12pm – 8pm    

*During the onboarding phase, working hours need to align more closely with UK hours over a period of 3-5 weeks.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Merchandise ExchangesMicrosoft 365Microsoft SharePointMicrosoft Intune (Mobile Device Management Software)Technical SupportCustomer Relationship ManagementEndpoint SecurityMicrosoft Windows 10Windows DefenderIT InfrastructureMicrosoft NetworkingCloud ComputingServer FarmsMicrosoft Azure

Other Skills

  • Problem Solving
  • Communication
Are you interested?

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