West Town Payments Relationship Manager

Description

JOB DESCRIPTION

Relationship Manager

I.    JOB SUMMARY:

The West Town Payments Relationship Manager role focuses on cultivating strong business relationships with ISO agents, ensuring their success, and driving productivity, working with both business development and sales. The role supports ISO agents, optimizes performance, and develops relationship strategies that align with organizational goals while delivering top-tier customer service. This is a remote position.

II.    JOB DUTIES:

•    Serve as the primary contact for ISO agents, providing responsive and effective support for onboarding, underwriting, and compliance.

•    Build and nurture strong relationships with ISO agents to foster loyalty and achieve productivity targets.

•    Monitor and address agent inquiries, billing issues, and documentation exceptions promptly.

•    Collaborate with the Vice President of Sales to align ISO agent success strategies with broader business initiatives.

•    Develop and deliver training programs for ISO agents to enhance their ability to sell West Town Payments solutions effectively.

•    Track ISO agent performance using CRM tools, analyze trends, and identify opportunities for growth and improvement.

•    Facilitate clear and consistent communication with ISO agents, ensuring alignment on company goals, product updates, and compliance standards.

•    Collect feedback from ISO agents to improve product offerings and enhance service delivery.

•    Represent West Town Payments at industry events and meetings to strengthen relationships with ISO partners and develop new business opportunities.

•    Adheres to all Federal and State laws and regulations, including the Bank Secrecy Act.

•    Perform other duties as assigned.

III.    ESSENTIAL FUNCTIONS:

    A.    Mobility

B.    Use of hands

C.    Vision

D.    Communicate verbally

IV. SKILLS:
This role requires a proactive problem solver, effective communicator, and efficient time manager with the ability to multitask independently while delivering top-tier customer service. The ideal candidate excels at fostering connections, resolving issues proactively, and contributing to a dynamic team environment. They thrive in a collaborative and fast-paced environment and help build team culture while fostering a sense of community and shared success.

IV.    JOB SPECIFICATIONS:

    Education:    BA/BS in a related field to merchant payments industry. Candidates with associate's degree with exemplary experience in the related field of merchant payments industry also considered.

Experience:    2-3 years of relevant experience in revenue generation, client acquisition, and account retention. Prior merchant processing experience preferred..

V.    ACCURACY AND ACCOUNTABILITY:

    Measured by ability to effectively service portfolio and perform job duties accurately and in a timely manner.

VI.    SUPERVISED BY:

    Vice President of Business Development

VII.    SUPERVISES:

None

Qualifications

Dart Bank is a community bank, serving our community since 1925.  We specialize in providing financial services, but we are passionate about serving the community and building real relationships with people.  Dart Bank provides innovative financial services for both personal and business banking, consumer and mortgage loans, commercial loans and lines of credit, merchant credit card processing, investment services and more. Our array of products and services and our longstanding history within our communities shows we care about what matters most for our customers and we are there for them for the most important times in their lives.  Dart Bank. For What Matters Most.

We offer:

Medical Benefits
Dental
Vision
401(K) Employee Stock Ownership Plan
Paid vacation & sick time
Flexible scheduling
Employee Assistance Program
Dart Bank University
 

At Dart Bank you can expect to be surrounded by a team that will support you and invest in your growth in a quick-paced work environment where we deliver exceptional customer service.  We are a local business that cares about our employees and our community.

Dart Bank is committed to providing equal opportunity in employment, maintaining a diverse workforce, and prohibiting all forms of unlawful discrimination and harassment. 

All employment decisions, policies, and practices, in terms of the recruitment process and other conditions and privileges of employment, will comply with applicable federal, state, and local anti-discrimination laws.  The Company seeks, employs, promotes, and compensates qualified individuals based on ability, as demonstrated by performance and other legitimate non-discriminatory factors, without regard to race, color, religion, national origin, citizenship, ancestry, sex (including sexual orientation, gender expression, and gender identity), age, physical or mental disability, pregnancy, genetic information, military status, veteran status, or any other protected status under federal, state (in Michigan: marital status, familial status, height, weight, and misdemeanor arrest record), or local law (individually and collectively, “Protected Class”).