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Data Operations Specialist

Remote: 
Full Remote
Work from: 
Canada

Offer summary

Qualifications:

Experience with SQL and data monitoring tools, Familiarity with QA processes and organizational skills, Strong problem-solving abilities in a team setting, None.

Key responsabilities:

  • Monitor key metrics for operational performance
  • Conduct root cause analysis on data discrepancies
  • Collaborate with teams for quality assurance fixes
  • Engage in continuous process improvement
Truv logo
Truv Fintech: Finance + Technology Scaleup https://www.truv.com/
51 - 200 Employees
About Truv
Unlock The Power of Open Finance.Truv lets your customers easily verify income and employment, assets, insurance, switch direct deposit & more — all in one platform.
See more Truv offers

Job description

The Work We’re Doing:
Truv is a leading platform for income and employment data, driving use cases such as income and employment verification, direct deposit switching, paycheck-linked loans, and more. Our infrastructure connects financial institutions to over 160M working Americans.
The Community We’re Creating:
We’re an experienced team of thinkers, innovators, and entrepreneurs solving some big problems. And we’re looking for bold leaders to join us. Our remote-first distributed team hails from Bay Area, Miami, Toronto and London. We believe in creating a community where everyone belongs and thrives, regardless of location. So, if you’re excited about using cutting-edge technology and working alongside colleagues who’ve built groundbreaking products at Apple, Uber, Facebook, Carta, Venmo, Telegram, and Plaid—hop on.

What You'll Do
  • Monitor and review key metrics to ensure operational performance aligns with company goals and identify any anomalies or trends requiring attention.
  • Perform root cause analysis on data discrepancies or performance issues and work with the team to resolve them effectively.
  • Collaborate with cross-functional teams to triage, test, and QA fixes, ensuring that solutions meet quality standards and address underlying issues.
  • Engage in the continuous improvement of team processes by identifying gaps through data-driven insights and suggesting actionable improvements.
  • Document findings, process changes, and QA methodologies to support team development and streamline onboarding for new hires.

    • What Would Set You Up for Success
  • Analytical mindset: You excel at interpreting data to identify areas of concern and opportunities for improvement.
  • Problem-solver: You are proactive in investigating issues and working collaboratively to implement effective solutions.
  • Detail-oriented: You prioritize accuracy when reviewing metrics or testing fixes, ensuring high-quality outcomes.
  • Team player: You thrive in a collaborative environment where shared goals guide decision-making.

    • Preferred Skills
  • Experience with monitoring tools and platforms for tracking key performance indicators (e.g., dashboards, SQL queries, or tools like Tableau).
  • Familiarity with QA processes, including testing workflows and validating fixes.
  • Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to take initiative and work independently while also contributing effectively as part of a team.

    • Some Bonus Points
  • Experience in SaaS, FinTech, banking, or lending industries.
  • Familiarity with data visualization tools or techniques to effectively communicate insights.

    • Required profile

    Experience

    Industry :
    Fintech: Finance + Technology
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Project CollaborationProcess ImprovementTableau (Business Intelligence Software)System MonitoringRoot Cause AnalysisSQL (Programming Language)Data AnalysisData VisualizationLoansFinancial Technology (FinTech)Banking

    Other Skills

    • Detail Oriented
    • Analytical Skills
    • Problem Solving
    • Quality Assurance
    • Organizational Skills
    Are you interested?

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