Offer summary
Qualifications:
1-2 years of customer service experience, Omni-channel experience in chats, emails, phone, social media.Key responsabilities:
- Provide product and service information
- Resolve client product and service issues
Principal Duties & Responsibilities:
The Customer Care Associate is responsible for providing product and service information and resolving product and service problems of the clients and brands that etaily supports. The job of a CSR includes but is not limited to clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. A key expectation is to have the flexibility to handle multiple channels and switch between B2B and B2C functions.
Job Responsibilities:
Job Qualifications:
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