Are you a skilled Product Designer, User Experience Designer and/or Interaction Designer who is passionate about bringing complex information to users in a simplified, easy-to-understand manner? Are you interested in collaborating with a broad range of creative, technical, strategic and business professionals as a relentless champion for best-of-class cross-channel experiences? Do you thrive in an environment that works on high-visibility projects? If so, this may be the position for you!
Humana is committed to investing in innovative digital experiences that improve our consumers’ quality of life and their interaction with us. We connect a wide array of users—including consumers, members, providers, employers and agents/brokers—with Humana and with one another, to drive user engagement and satisfaction and bring increasing value to the business.
Assignment Capsule
At Humana, the Experience Transformation team is an experience-oriented, multi-disciplinary team that solves for customer needs while enabling strategic and operational goals. Joining our dedicated group of Product Designers, Experience Strategists and User Experience Designers focused on consumer experience and supporting our suite of digital products, you would be responsible to work closely with senior Product Management and Engineering Leads to shape product and business strategies. You will drive prioritization, planning, and decision-making across multiple product teams, while creating exceptional user-centered experiences that achieve business goals and exceed user expectations. The team is focused on integrating and developing best practices in usability, analytics, accessibility, and cross-platform strategy in an Agile development environment.
As a Senior Product Designer, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users.
Develop industry-leading, high-value mobile and web-based experiences to simplify the member plan experience for multiple lines of business.
Translate consumer insights into modern experiences that meet our audience’s needs.
Facilitate communication and collaboration between Product Designers, Content Strategists, Copywriters, and Researchers to ensure alignment of UX deliverables.
Build trust and consensus with key stakeholders, always representing the user point of view.
Ensure that digital principles, standards, styles, design patterns, and renderings are followed and represented correctly.
Strike the balance between the ideal user experience and the realities of feasibility and delivery.
Maintain deep understanding of the current product-business objectives, audience(s), roadmap, features, design trends, and best practices, research, metrics, voice of the consumer, and other measures, competitive landscape, and full Humana digital ecosystem.
Lead creation of early design sketches and end state design prototypes to help inform the user experience.
Understand and align to enterprise design standards, offering contributions to the design system when appropriate.
Big Picture Thinking
Ability to see the big picture and make good design decisions that may require trade-offs between business goals and design standards.
Ability to precisely articulate design rationale through a compelling narrative.
Demonstrated ability to create designs that excite stakeholders just as much as users.
Leadership
Ability to influence senior leaders, peers, and diverse teams consisting of a multitude of perspectives.
Encourage creativity and risk-taking.
Relentless advocacy for solutions that solve real user problems and remove barriers for our consumers.
Collaboration
Experience working with stakeholder to uncover functional, non-functional, data, usability, and user experience requirements.
Maturity required to set ego aside and see-ok design suggestions from all stakeholders.
Passion for sharing information and helping others be successful.
Focused on team success rather than individual success.
Professionalism
Have a strong professional presence, be approachable, respectful, open, transparent, and easy to work with – even in stressful, challenging situations.
Be flexible – able to change course when needed.
Have self-awareness, be comfortable receiving feedback, and work to continually improve.
Make complex things simple, even when in white space and confronted with unclear situations.
Possess excellent verbal, written, and presentation skills.
At least 5 years of experiences as a Product Designer, User Experience Designer, or Interaction Designer
A portfolio that demonstrates the ability to strategically create compelling user experiences that factor in business goals, development capabilities, design standards, and user needs
Ability to prioritize and stay focused
In-depth knowledge of performance metrics
Experience designing with business, technical, and design guideline constraints
Ability to adapt existing processes and deliverables when necessary to meet project needs and improve efficiency and quality
Demonstrated ability to design complex transactional user interfaces and interactions
Experience creating conceptual models, site maps, interaction flows, design patterns, and design specifications
Demonstrated experience in defining research criteria, leading or participating in user research, and translating user research into design decisions
Strong track record of iterating and delivering digital products within agile team
Experience creating interactive prototypes (e.g., Figma)
Please include work samples with your application
Bachelor’s Degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
Significant relevant work experience may substitute for an advanced degree
Self-starter who can make significant progress with minimal guidance
Experience creating inclusive and accessible designs, particularly for senior adults
Ability to be flexible in a fluid and dynamic environment
Must be extremely well-organized and capable of handling multiple (and sometimes conflicting) priorities effectively
Proficient with Figma and Microsoft Office
Familiarity with online usability testing platforms such as UserZoom or Usertesting.com
Excellent analytical and process-oriented skills
Excellent verbal, written and presentation skills
Work-At-Home Information
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
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