About Virtual Internships
We're on an ambitious and challenging mission to provide guaranteed internships to anyone, anytime, anywhere—no one else is doing this at our scale! Regardless of background, major, location, or career field, every student can gain invaluable experience at innovative companies worldwide, significantly enhancing their employability and career readiness. Trusted by universities, governments, foundations, and online education institutions, we’re transforming learners' lives globally.
- $14.3million Series A fundraise announced in September 2022, with investors including Hambro Perks, Sequoia India & Surge, Arsenal Growth, Kaplan, and Ascend Vietnam Ventures
- Ranked 20th out of 13,000 organizations to “Escape To in 2023”Featured as a Top 100 EdTech Startup by HolonIQ in 2021, 2022, and 2023
- Rated as a Top 50 Rising Startup by Tech in Asia in 2022
- Remote-first with 100+ employees across 20+ countries globally
- B2B EdTech product, trusted by 100+ universities, 10,000+ interns, and 14,000+ companies
One of the core values at VI is transparency. Therefore feel free to “try before you apply” by visiting our VI-P Guide, which includes our values, how we operate, how we build our packages, and a few other snippets of who we are!
Your Role
We’re on the hunt for an Internship Success Advisor to join our dynamic and mission-driven team. In this role, you’ll be the glue that connects our interns and host companies, ensuring smooth sailing through the remote internship experience. You’ll provide game-changing support to overcome the challenges of remote work, while also proactively equipping both interns and host companies with tools and strategies to succeed.
This is a fantastic opportunity for someone with a knack for advising, problem-solving, and workshop facilitation who thrives in a fast-paced, startup environment. If you’re excited by the idea of helping early-career professionals and host companies achieve their goals while growing with a global, impact-driven organization, we’d love to hear from you!
The role will start as a 3-month full-time contract role, with potential to become long-term dependent on performance.
What You’ll Be Doing
- Scalable Internship Support:
- Provide consistent and repeatable support to both interns and host companies, addressing common challenges such as communication, workload management, and skill development in a remote work environment.
- Leverage the weekly feedback loop and platform to identify and zoom in on weekly challenges while maintaining a big-picture view of the overall internship trajectory.
- Signpost both stakeholders to the most relevant guides, articles, curriculum, and resources that address issues related to career management, technical skill-building, and soft skill development (e.g., time management, proactiveness).
- Bespoke, Detailed Guidance for Unique Challenges:
- Offer personalized, in-depth support when stakeholders face more complex or specific issues that require tailored solutions, such as misaligned project expectations, technical skill gaps, or communication breakdowns.
- Collaborate with the Head of Internship Success and other stakeholders to create strategies that address these unique challenges effectively.
- Proactive Stakeholder Engagement:
- Actively engage with both interns and host companies to ensure challenges are addressed before they escalate, promoting ongoing dialogue and quick intervention.
- Use insights from weekly feedback to inform decision-making, identifying trends and common pain points that can lead to broader improvements in the internship program.
- Facilitating Workshops and Training:
- Organize and facilitate workshops or training sessions with groups of 20-40 stakeholders, focusing on onboarding, common challenges, and solutions related to remote internships.
- Lead interactive sessions on career management, soft skill development, and overcoming remote work challenges, ensuring stakeholders are equipped to navigate the internship experience successfully.
- Guides & Resource Curation:
- Curate and develop guides, both in print and video formats, to provide stakeholders with step-by-step assistance on common internship challenges and solutions.
- Collaborate with the team to create and distribute curriculum-based resources that help interns and supervisors overcome career management, technical skill-building, and communication hurdles.
How Your Success Is Measured
Your impact in this role will be reflected through key performance indicators (KPIs) that ensure both interns and host companies have a seamless and rewarding experience. These include:
- Intern NPS (Net Promoter Score) – A measure of intern satisfaction throughout the program.
- Host Company NPS – A measure of the host company’s satisfaction with their intern and overall experience.
- Host Company Renewals – Rate of companies opting to participate in future internship cycles.
- Internship Completion Rates – Percentage of interns completing the internship successfully.
- Weekly Feedback Loop & Form Completion Rates – Consistent collection and action on intern and supervisor feedback.
Who We're Looking For
Your Attributes and Experience
- Stakeholder Engagement: Experience in supporting early career professionals and building relationships with corporate or educational partners to ensure mutual success.
- Workshop Facilitation: Ability to plan and lead engaging workshops and training sessions for groups of 20-40 stakeholders.
- Content Creation: Proven ability to curate and develop guides, articles, and videos that provide practical, actionable solutions to internship challenges.
- Experience in Recruitment, Career Coaching, Professional Development, or Advising: A background in any of these areas to support both the intern’s development and the host company’s needs.
- Scalable Support Systems: Ability to provide repeatable solutions to common challenges while offering bespoke support when needed.
- Problem-Solving & Communication: Strong problem-solving abilities to navigate both common and complex internship challenges, paired with excellent communication skills for clear, effective advising.
- Proactive Feedback Management: Skill in using feedback systems to identify patterns, address challenges, and improve both intern and host company experiences.
- Advising & Guidance: Experience advising on career development, skill-building, and internship success, focusing on long-term career outcomes for interns and project success for host companies.
- Technology Proficiency: Familiarity with project management platforms, communication tools, and data tracking systems to support remote internships efficiently.
Virtual Internships Perks and Benefits
- Remote-First: All roles at VI are currently and will remain remote - flexibility to work from anywhere
- Flexible Working Hours: Start earlier, leave earlier, take a shorter lunch, or leave later, it's totally up to you.
- Annual Leave: Wherever you are in the world, you’ll get 25 days of paid annual leave per year, plus bank holidays and 5 sick days.
- Life Event Leave: There are moments in life where your life responsibility is a higher priority than work (e.g. moving house, your best friend getting married, your sister having a baby) therefore, you’ll get 5 days of paid life-event leave to support these occasions. You also get a day off on your birthday. This is in addition to your Annual Leave.
- Flexible VIer Budget: You’ll receive a flexible budget of $1,000 per year that you can use on but not limited to your work setup, personal wellness, or professional development.
- Tech: New joiners receive either a Windows, a Macbook or a $750 budget for your company laptop depending on the role and location.
Equality & Diversity
Virtual Internships is an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. We ensure all applicants are treated equally and fairly throughout our recruitment process.
