Jr. Project Manager - (Remote)

About Us:

Totally Joined For Achieving Collaborative Techniques (TJFACT) is a minority-owned, CVE-verified Service Disabled Veteran Owned Small Business (SDVOSB) performance driven professional services government contracting company that provides a broad spectrum of services and solutions to the U.S. government agencies and organizations.

About the Position:

TJFACT is seeking to hire a well-versed Jr. Project Manager (Remote) in Washington DC to support the Internal Revenue Service - IRS.

Please note that this role is contingent upon award.

Duties and Responsibilities:

• Act as the central point of contact for the assigned project.
• Coordinate the efforts of subcontractors, team members, and other contractors under the direction of the Government Program/Project Manager.
• Provide oversight and workload management for IT Service Desk assigned contractor resources.
• Attend meetings and conference calls as necessary.
• Supervise assigned technical and administrative staff, including subordinate managers.
• Assign work to other contractors, ensure timely completion, monitor performance, and adjust schedules to meet objectives.
• Foster a collaborative and positive working environment.
• Develop and maintain policies, plans, procedures, schedules, guidance material, and standards.
• Troubleshoot and resolve issues with desktop and laptop computers, applications, and software.
• Conduct remote installation and support for primary and peripheral computer hardware and software.
• Apply customer service and support principles to resolve issues efficiently.
• Utilize problem-resolution databases and perform data analysis to troubleshoot and resolve issues.
• Provide remote chat service delivery with a strong understanding of equipment configurations and operating systems.
• Maintain all necessary documentation related to assigned tasks and projects.
• Ensure compliance with corporate and government policies and standards.
• Provide feedback on knowledge articles and processes in asset management systems.
• Assure quality of task products, services, and deliverables, including participating in reviews, audits, and site visits.
• Research and verify data in monthly status reports, including balances, costs, and funding.

Required Qualification:

• U.S. citizen
• Minimum of 6 years of experience in relevant project management roles.
• Proficiency in Aternity software, ServiceNow applications, eGain applications, Bomgar software, Microsoft Office products, and Apple iOS software products.
• Proficient with laptop and desktop computers, operating systems, and hardware technologies.
• Skilled in troubleshooting, data analysis, and remote installation of software and hardware.
• Strong oral and written communication skills for customer service delivery.
• Familiarity with business operations in a service desk environment.
• Comprehensive understanding of systems, training methods, and troubleshooting databases.

Preferred Qualifications:

• Bachelor's degree from Accredited Institute.
• Experience exceeding the minimum 6-year requirement, demonstrating leadership and supervisory capabilities.
• Expertise in managing technical staff and delivering IT service desk solutions.
• Proven ability to work as a team leader or supervisor, managing workloads and maintaining effective schedules.
• Knowledge of corporate and government compliance standards, including maintaining accurate documentation and adherence to policies.
• Participation in policy development, procedural updates, and creating technical documentation.
• Experience with feedback and improvement of knowledge articles and processes.

Benefits:

• Medical, Vision and Dental Insurance
• 401-K plus match
• Paid Vacation days
• Paid holidays
• Short Term and Long-Term Disability
• Voluntary Term Life

TJFACT is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran. We reserve the right to modify or revise the job descriptions in part or in its entirety. Reasonable accommodations will be made in accordance with governing law.