Loan Processor

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:
The Loan Processor is responsible for providing quality customer service by obtaining necessary documentation to underwrite the loan and ordering third party documentation by communicating directly with the customer and/or loan officer. The Loan Processor provides proper disclosures when required by applicable local, state, and federal regulations.

Job Responsibilities:

• Close 15-20 loans a month.
• Manage daily pipeline report from submitted to processing to funding.
• Ensure turn times and metrics are met, established service levels are maintained and customer contacts are logged. 
• Direct contact with borrowers is required to gather loan approval conditions and provide detailed updates to real estate agents.
• Gather 90% of conditions without manager involvement.
• Smooth closings: Closing documents are at title 2 business days prior to close date 90% of the time.
• Work with team members to resolve issues on files as they arise.
• Act as a liaison between the Processing and Sales, Underwriting and Closing teams to provide exceptional internal and external customer service.
• Ensure loans meet all compliance guidelines, including re-disclosure for RESPA change of circumstance.
• Participate in our current client referral program. 
• Potential to prepare and send Closing Disclosures and the ability to explain in detail to borrowers how the Closing Disclosure reads.

Qualifications and Skills:

• Minimum of 3-year mortgage loan processing experience required.
• Proficient with standard software such as Windows, Word, Excel, Outlook.
• Experience with Loan Origination Software, LP and DU Systems, FHA Connection, VA Portal and USDA.
• Experience with multiple mortgage investors including but not limited to: FNMA, FHLMC, VA, non-agency and non-QM
• Effective oral and written communication skills to work with Internal staff, clients, Management and vendors.
• Exemplary customer service skills.
• Attention to detail to ensure tasks are completed thoroughly and correctly in fast-paced high work volume environment.
• Excellent interpersonal skills to interact positively with all employees.
• Flexibility to help assist with new tasks and office changes.
• Excellent time management skills and ability to multi- task and prioritize work.
• Must have a valid driver’s license and successfully pass a background check.

Pay Range:

• Base Pay: $20 - $24/hour
• Bonus: $100/file
• The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.