Senior Associate, External Communications

This position is a hybrid in-office role that works out of our Headquarters in Boston, MA (this role is not a virtual / remote position).

Wayfair is seeking a passionate storyteller to join its Corporate Communications team. This role is an exciting opportunity to tell the compelling, behind-the-scenes stories of this multi-billion dollar retail company. This person will develop and create content for media, social media and owned channels, and will work cross-functionally with key stakeholders.

A successful candidate will be an energetic and highly-motivated communications professional who thrives in a fast-paced environment and can balance concurrent projects under tight deadlines. Candidates should be inherently curious and self-driven with a passion for corporate storytelling and an ability to bring the people, teams and initiatives that make a company tick to life. The role will report into the Manager of External Communications and is based at the company’s headquarters in Boston.

What You’ll Do:

• Own and maintain key corporate social media channels including LinkedIn, Instagram, and Facebook
• Monitor social media and other media for coverage on key campaigns and crises
• Research, write, and develop new and existing stories for corporate blogs and social media, supporting corporate communications priorities
• Analyze and report on data across corporate channels including social media, corporate blog and website
• Develop and maintain editorial calendar to ensure consistent social media and editorial content
• Create digital graphics for social media, digital signage and blog posts 
• Assist in creating press briefing materials and staff media interviews with Wayfair spokespeople 
• Assist in managing media inbounds and monitor coverage 

What You’ll Need: 

• Bachelor’s degree with minimum 4+ years of experience in corporate communications or public relations, either in-house or with an agency
• Experience with Google Analytics and/or Looker Studio
• Experience in developing content and managing social media and corporate channels on pages such as: LinkedIn, Facebook, X, etc.
• Working knowledge design in the Adobe Creative Suite, Canva, and CMS platforms
• Exceptional written and oral communication skills
• Strong attention to detail; carefully and consistently proofs own work
• Superior organizational skills and proven ability to quickly learn and understand complex topics
• Proven ability to handle multiple projects simultaneously, with an eye for prioritization
• Strong quantitative skills, comfortable navigating a data-driven business environment 
• Critical thinker who is flexible and open to change and new information

Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.