Operations Analyst, CSG Global (Remote, USA)

With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.

One Confluent. One team. One Data Streaming Platform.

Data Connects Us.

About the Role:

This role will provide operational support to the CSG Americas organization, which delivers a portfolio of services optimized to support the various stages of the Confluent customer journey at scale. The Operations Analyst will work closely with the Director, Customer Success Strategy & Execution, along with Global Specialized stakeholders to drive operational excellence across the organization. Responsibilities include partnering with CSG & CSGS&E leadership on strategy development, leading the execution of process improvement initiatives, developing inspection cadences for resource management, tracking key performance indicators, and identifying opportunities to optimize service delivery. This role requires a deep understanding of Confluent's internal processes, strong organizational skills, and the ability to collaborate effectively with various teams.

What You Will Do:

• Partner with the AMER CSG leadership team on the Implementation of our Operational framework, including leading key operational and governance cadences for the organization.
• Support strategy development in partnership with CSG and AMER PS&E leadership, including resourcing and capacity planning, process development, and scaling opportunities
• Develop and refine standard resource management and delivery processes to ensure global consistency in execution 
• Track and report on team KPIs and success metrics
• Lead projects and initiatives focused on improving productivity and simplifying processes throughout the AMER CSG organization
• Collaborate with stakeholders to drive execution of partner delivery efforts across portfolio of Professional Services engagements
• Develop productive and trusting relationships with leaders and other internal stakeholders
• Support the CSG AMER team in other operational tasks as needed.

What You Will Bring:

• 3+ years of experience in operations, project management, or a related field.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience with Salesforce, Gainsight, or similar business systems is a plus.
• Familiarity with Confluent's products and services is a plus.

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. This position has an annual estimated salary of $106,500 - $125,100, an annual bonus, and a competitive equity package. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click HERE.

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