Process Delivery Principal Automation Analyst (Remote)

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

VUMC IT Automation Services

Job Summary:

Plays a pivotal role in driving the identification, analysis, and optimization of business processes to facilitate automation initiatives. This role involves collaborating with cross-functional teams to uncover opportunities for automation, designing robust process models, and ensuring seamless implementation of automation solutions to enhance operational efficiency. Data massaging and creation of BPMN files tied to agentic discovery of business workflows this role fulfills provides a unique opportunity to be at the forefront of digital transformation, driving efficiency and innovation through advanced automation solutions.

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KEY RESPONSIBILITIES

• Lead the discovery and analysis of business processes to identify automation opportunities.
• Develop detailed process maps and documentation to support automation efforts.
• Coordinate with developers and IT teams to implement and test automated solutions.
• Train and mentor junior analysts in process discovery and automation techniques.
•  Stay updated on industry trends and advancements in automation technology.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Qualifications:

Required:

- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.

- Extensive experience in business process analysis and process modeling.

- Proven track record of successfully leading the shaping of data modeling for automation projects.

- Proficiency in using process discovery and automation tools (e.g. Automation Anywhere Process Discovery, Fortress IQ).

- Strong analytical and problem-solving skills.

- Excellent communication and interpersonal skills.

- Ability to work independently and manage multiple priorities.

Preferred:

- Knowledge of machine learning and AI applications in process automation.

- Automation Anywhere Process Discovery or Fortress IQ Certifications

- Expertise in Tableau for creating interactive dashboards and reports.

TECHNICAL CAPABILITIES
• Technical Analysis (Advanced): Possesses detailed knowledge of assigned products’ functionality and interactions with other institutional systems. Works with vendors to recommend new functionality. Takes a lead role in addressing highly complex technical issues. Successfully designs, develops, builds, configures, installs, runs reports, and performs maintenance support without guidance from others. Optimizes and standardizes design and build.
Successfully handles multi-faceted and highly complex technical support issues. Generates and assigns tasks to others. Shares knowledge and trains others.
• Configuration Management and Planning (Advanced): Demonstrates the ability to apply diverse areas of business knowledge to successfully meet broad objectives independently. Able to communicate intelligently with users, customers, management, and business leaders on the impact of technology changes. Demonstrates ability to anticipate resource needs, identify discrete tasks, set priorities, define dependencies, schedule activities, and organize work for a diverse, multi-functional configuration plan. Competently handles multiple plans and projects simultaneously managing to commitments and deadlines while successfully navigating dependencies. Improves workflows and systems in the environment as plan results dictate.
• Testing (Advanced): Demonstrates mastery of test planning, processes, and tools in highly complex test situations. Identifies potential flaws in test plans and takes action to remedy them. Shares knowledge, raises the level of performance of others.
• Product Knowledge (Advanced): Demonstrates high levels of product knowledge. Is often relied upon by others for knowledge of the product and plays a lead role in projects related to the product. Has some experience in developing/supporting applications specific to the product.
• Problem Management (Advanced): Demonstrates the uppermost levels of expertise in Incident Tracking and Problem Reporting in challenging and complex situations. Clearly articulates incidents and problems in a way that improves chances of quick resolution. Provides solutions that improve the design and architecture of the system. Makes recommendations that are creative and imaginative while setting a standard for others. Often takes a lead role in highly pressurized situations when there is a need to achieve results.
• Business Knowledge (Advanced): Demonstrates the ability to apply diverse areas of business knowledge to successfully meet broad work objectives. Knowledgeable, in detail, of the major functions of the primary business units of the company. Able to converse intelligently with users, customers, and management on the impact of technology and competition on the business itself. Capable of discerning the impact of subtle changes in competition and technology. Demonstrates excellent business acumen.

About the Department:

VUMC IT

VUMC IT provides hardware, software and service solutions for the entire Medical Center. With over 40,000 workstations in the Medical Center, our teams can assist not only with hardware support, but also software and application support and services to enhance security and protection of your information. 

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

Organizational Impact: Delivers projects/assignments that have a direct impact on goals/objectives of the unit/department that the job is in. Problem Solving/ Complexity of work: Conducts extensive analysis of situations or data to resolve numerous, complex issues; may involve the input/work of others. Breadth of Knowledge: Has in-depth level of knowledge within a professional area and working knowledge of other areas. Team Interaction: May lead mid-sized projects; coaches and guides team members.

Core Capabilities :

Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Service: - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

5 years

Education:

Bachelor's (Required)

Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled