Territory Manager, Lancaster PA (Remote)

MMG INSURANCE COMPANY

Job Description

Job Title:              Territory Manager  

Department:       Marketing

Reports To:          Director

FLSA Status:        Exempt

SUMMARY

Responsible for carrying out all marketing functions in an assigned territory and serves as a liaison between company personnel and agency staff.  Solicits new business from agents and maintains current business levels by meeting territory volume and profit objectives.  Leads training to agency personnel on company products and services.  Responsible for soliciting, appointing and managing new and existing agents representing MMG Insurance. Open to applicants currently located in the Lancaster, PA area, this is a remote opportunity. 

ESSENTIAL DUTIES AND RESPONSIBILITIES                                             

• Manages relationships with the agencies in assigned territory by developing and maintaining strong positive working relations.
• Maintains consistent contact with all agents within assigned territory in the interest of enhancing profitable business and assuring adherence to all company guidelines. Completes agency reviews as requested to include agent performance, profitability statistics and profile of business.     
• Develops effective business plans with agency owners and manage those plans throughout the year to increase written premium volume.  Meet the agreed upon new business production objectives.  
• Manages overall territory results and individual agency performance. Manage the percentage of non-profitable and/or non-producing agents within the territory, by reviewing agents’ production figures monthly and identify operational issues within agencies.  Work with the Marketing Director to suggest improvement, modify, or cancel agency appointments.  Lead action plans to solve problems.
• Identifies new growth opportunities within the market including 1) driving greater market share with existing agents, 2) identifying new quoting and issuing opportunities and 3) new agent expansion.
• Assists with strategic goals for continued Commercial Lines growth and expansion of product offerings.  
• Collaborates with Commercial Lines underwriters and/or Commercial Lines Underwriting Management to ensure growth objectives are being met; including timely new business quote follow-up.
• Effectively communicates and collaborates with internal business partners, presenting business cases to influence decision making and business results. Escalate risk review as appropriate to line of business managers.
• Communicates Company messaging to agency personnel on all relevant topics, including business objectives, rate changes, product updates, sales incentives and compensation.
• Solicits new agencies, evaluates their potential to write quality new business, interviews, vet and appoint qualified new agencies.
• Completes and presents required weekly and monthly territory reports for management; perform reporting and other required administrative duties.

OTHER SKILLS AND ABILITIES 

• Demonstrates leadership by exhibiting confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Possesses above-average telephone skills.
• Possesses above-average interpersonal, relationship skills.
• Demonstrates excellent negotiating skills.
• Possesses the ability to professionally articulate a position/decision in an adversarial situation.
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Demonstrates the ability to consistently maintain a positive attitude.
• Works cooperatively and productively with employees.
• Is self-motivated with strong organizational skills.
• Ability to travel up to 75% of the time.

EDUCATION and/or EXPERIENCE 

Bachelor's degree and 5-10 years of related experience and or training; or equivalent combination of education and experience. CIC, CPCU or similar designation, preferred.