Customer Experience Specialist – Asana Experiments

About MarketStar:

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth! 

About the Customer Experience Specialist – Asana Experiments:

MarketStar is looking for a Customer Experience Specialist to support our Asana Experiments team. Asana is a leader in the work management category. As a Customer Success Experiments Representative, you will support a book of business made up of North American accounts, conducting 1:1 calls to improve utilization of their accounts, experimenting in different industries to identify areas of high potential. You will leverage change management strategies, project/work management skills, and deep product knowledge to consult our customer base on how to best use Asana for their specific needs.

Location: Utah Remote

What Will You Do?

• Conduct 1:1 calls with clients within an existing book of business to optimize their accounts and improve conversions and key metrics.

• Lead a 1:1 customer outreach process that will include calls and emails with the intent of building and managing external customer relationships to optimize accounts

• Work with existing Asana customers to build brand awareness and increase their usage and spend with the client brand we represent

• Use client provided and self- guided training resources to stay up to date on knowledge of the Asana platform and product offerings

• Use data to manage, review and report on pipeline to manager each week, which includes a forecast and plan to achieve targets

• Attain daily, weekly, monthly, and quarterly targets

• Record customer interactions and engagement in CRM

• Build and manage both Internal MarketStar team and external client counterpart relationships

• Prepare and run regularly scheduled performance reviews monthly/quarterly/yearly with internal MarketStar peers and leadership

• Use data to drive planning and success

• Internally and externally provide customer sentiment insights including product feedback, key industry learnings, etc.

What Will You Need to Succeed?

• One year of account management/customer success, B2B sales experience, or equivalent; Asana experience highly preferred

• Strong time and project management organizational skills

• Proficiency with using Microsoft Office and/or Google Suites

• Demonstrated ability to build relationships

• Strong written and verbal presentation skills

• Experience with setting and exceeding sales goals

• Able to multi-task, manage time effectively and adapt to change

• Able to analyze and interpret data to develop and implement strategic plans is preferred

• Tech savvy with an affinity for innovative and emerging technology; familiarity with CRMs preferred

What We Offer: 

In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including: 

• Structured learning and career development programs

• Mental health program

• Generous Paid Time Off policy 

• Paid medical leave

• Child/Dependent care reimbursement 

• Education reimbursement

• 401k match, hardship loan program, access to financial wellness advisor

• Comprehensive healthcare coverage including medical, dental, and vision 

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at  people.success@marketstar.com for assistance.