Global Training and Sales Enablement Leader (Remote MA/CT)

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

• The Global Sales and Enablement Leader plays a crucial role in defining, owning, developing, and executing the global training strategy for the Perkin Elmer commercial sales organization, customer training organization and field service delivery organization.  Transforming our sales and customer enablement programs into a world-class training and education platform will support our vision of accelerated growth, commercial execution, and world class customer engagement.  The incumbent is expected to lead the design, development and implementation of comprehensive training strategies that align with our organization’s global commercial objectives while enhancing the customer experience through advanced customer education and excellence in service engineer training. Providing direction in addition to re-architecting the commercial training organizational structure in addition to leading this team are of equal importance.
• This role will focus on continuously identifying training needs, developing training curriculums and establishing short- and long-term training program roadmaps for our Customer Training, Sales Training and Service Engineer Training needs.
• This role is vital in enhancing the capabilities of the sales organization, driving revenue growth and ensuring that customer training and service engineer training initiatives operate efficiently while meeting the dynamic needs of our diverse global markets.

Responsibilities

• Training Program Development: Design and implement comprehensive training programs that meets the needs of our customer/users while enhancing product knowledge, instrument usage and application scope.  This includes the creation of training materials for virtual and in-person curriculums.
• Sales Enablement Strategy: Develop and execute a global sales enablement strategy that equips the commercial organization with the necessary tools, resources, knowledge and skillset to effectively engage customers, compete successfully and drive commercial sales performance towards over-achievement.
• Cross-Functional Collaboration: Collaborate with product line, marketing, and sales leaders to ensure alignment on training content, sales strategies & skills and customer/user needs.
• Performance Measurement Development: Establish metrics to assess the effectiveness of training programs and sales enablement initiatives, using performance data to drive impactful training and demonstrate ROI of diverse enablement strategies.
• Competency Assessment: Design and implement a knowledge/skill competency assessment protocol that facilitates optimization of training curriculums for sales and service engineers.  The objective being to leverage the competency assessment to ensure TRUE training needs are being addressed.
• Technology Utilization:  Leverage Learning Management Systems (LMS) and related technology platforms to efficiently deliver training, track participant engagement and manage training content.
• Organizational Design: Develop a goal and metric focused organization that can/will deliver world class content and thought leadership for all forms of training and education.
• Commercial Coaching & Support: Build commercial training strategies that provide ongoing coaching and support to reinforce product knowledge and expand sales training concepts while ensuring they are effectively applied in sales interactions. Defines & build a “Commercial Excellence” sales enablement curriculum that addresses critical sales skills needs for Sales Cycle Mastery, Sales Communication Channels and Sales Techniques & Methodologies.
• Sustained Learning & Skill Optimization: Implement effective feedback mechanism that gathers insights from customers, service engineers and sales associates, using the information to continuously enhance training programs and expand available training resources.
• Drive Global Training Initiatives: Oversee the development and execution of global training initiatives that support new product introductions and evolving market dynamics, while considering regional differences and region-specific diversity.
• Content Development: Create and maintain world-class training content that meets and exceeds the needs of our customers, sales associates, and service engineers, including e-learning modules, video tutorials, virtual classroom sessions and micro-learning chapters.
• Strategic Growth Support: Supports the execution of strategic growth plans by providing impactful and customized training curriculums that enables commercial success by equipping the sales organization with the specific skills and knowledge needed to develop emerging markets and compete effectively in a dynamic environment.
• Tool Development:  Work collaboratively with the commercial excellence department and IT to design and operationalize business enablement tools that enhance sales performance.
• Continuous Improvement Mindset: Consistently and proactively on the look-out for opportunities to improve sales enablement curriculums and enhance the overall customer experience through post-sale education initiatives.

Basic Qualifications

• Bachelor’s degrees in fields such as business, marketing, education, or related disciplines.  Graduate degree in scientific field is a plus.
• Extensive experience (+10 years) in sales, sales training, or enablement role.  Experience in a leadership or managerial role preferably in a global capacity.  Familiarity with sales processes, and methodologies in the capital equipment and analytical solutions space is desired.

Preferred Qualifications

• Strong leadership and team management skills, with ability to motivate and develop high performing teams.  Excellent communication and presentation skills.  Comfortable presenting complex subject matter to executive leaders and entry-level associates.
• Proficiency in training program design and delivery, including adult -learning principals in a analytical solutions/scientific analysis environment.
• Strong knowledge of sales technologies and tools that support sales enablement objectives (SFDC, PBI, LMS)
• Analytical and problem-solving skills to support data interpretation and derive actionable insights that deliver sales enablement solutions that meet business objectives.
• Willingness to stay updated on industry trends, best practices and emerging technologies related to commercial enablement and adult education principals.
• Must have strong English language skills in addition to other European or Asia-Pacific based languages.