StaffRight is the premier outsourced staffing agency helping businesses grow worldwide. We are looking for loyal and motivated rock stars to join our rapidly growing team. Our team members enjoy many benefits such as competitive pay, health insurance, paid time off along with national holidays, and a supportive StaffRight HR team.
Permanent Remote / Work-from-home / Full-Time
Graveyard Shift / Night Shift (at least 2 years of graveyard experience is a must)
Salary Range: 30,000 - 45,000 + HMO Benefits with Maxicare
PH Holidays and PTO Leaves
We are seeking a Healthcare Representative experienced in Zendesk to manage patient inquiries, provide exceptional customer service, and document interactions efficiently.
Key Responsibilities:
- Handle patient inquiries via phone, email, and chat using Zendesk.
- Document and resolve issues, ensuring accurate patient records.
- Assist with appointments, treatment plans, and healthcare services.
- Monitor patient satisfaction and report key metrics.
- Stay updated on healthcare regulations and provide accurate information.
Qualifications:
- Experience in healthcare customer service, with proficiency in Zendesk.
- Strong communication, problem-solving, and organizational skills.
- Familiarity with healthcare terminology and patient privacy regulations.
- Empathy and professionalism in handling patient concerns.
Preferred:
Experience in a healthcare setting and knowledge of Zendesk’s communication channels.
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