The Project Manager will own and manage the delivery of small to large and complex customer solutions through the effective coordination of internal GTT Service Delivery teams and external third-party service delivery partners. They will also support and engage closely with the customer’s project team.
The Project Manager will be the single point of contact for all deliverables within the projects, meet required quality levels, budgets and timescales, utilizing the GTT Project Management methodology.
Job Scope/Supervision:
Report to Manager, Project Management, working within the GTT’s Project Management tea. The role will interact with, but not limited to, the following internal departments: Service Delivery Coordinator, Order Assurance, Design and Software Engineering, Sales, Sales Engineering, Supply Chain Management, and Product Managers to deliver high quality products.
Duties and Responsibilities:
- Managing Projects with a variety of products.
- Typically managing multiple projects, number of assignments depends on size and complexity.
- Project ownership from Project Initiation through to Customer Operations.
- Setup a manage a virtual Project team
- Manage all communications on the project
- At a minimum host a weekly internal and external customer call, with face to face customer meetings monthly.
- Provide weekly internal and external Project Status Reports
- Produce and maintain a Project Initiation Document, including the scope of the project and the customer critical success factors
- Monitor the project using a tracker, MS Project, and the GTT – ideal Project Management Methodology.
- Identify and Manage Risks, Issues, Actions and Dependencies throughout the lifecycle of the project.
- Cost Tracking, Budget and Forecasting. Ensuring the business and customer know when to expect charges/revenues.
- Adhere to GTT’s Change Control Procedure
- Report time spent on the project against what has been sold to the customer
- Pass frequent Gate Control Checks with your manager to ensure Quality standards are being adhered to assist with GTT’s - ideal Project Methodology, suggesting and improving the fast-paced environment
Required Experience/Qualifications:
- Minimum 2 years project coordinator or project management experience in telecommunications or
- Experience in a PMO or PM function with knowledge of PM principles
- Additional business qualifications would be considered a benefit
- English is mandatory, second language will be an advantage
Desirable Experience/Qualifications:
- Self-motivated individual with great organizational, interpersonal and influencing skills.
- Confident and able to liaise and influence across all levels within GTT, the customer and suppliers with proven in experience in managing challenging stakeholders.
- ITIL qualifications
- PRINCE2 Practitioner or equivalent Project Management Qualification would be highly desirable.
Hours/Travel/Shift
This role may require occasional business travel to participate in customer meetings, as required.
Core Competencies
- Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
- Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
- Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- Teamwork: Knowledge of the necessity and value of teamwork; experience with; ability to work cooperatively towards shared goals and being supportive of others at all levels.
- Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.
- Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
- Stakeholder Management: Knowledge of stakeholder management techniques; ability to systematically identify stakeholders, analyze their needs and expectations, and implement various tasks to engage with them.
Universal Competencies
- Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
- Customer First (Customer Facing): Knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting internal customer value creation at every level.
- Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.
EEO Statement
GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.
