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Staff Technical Support Engineer (Remote)

extra holidays - fully flexible

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

United States

Offer summary

Qualifications:

5+ years of experience in technical support, Proficiency in REST and RESTful APIs, Knowledge of Docker, Kubernetes, and web architectures, Ability to read and troubleshoot code.

Key responsabilities:

Assist customers with complex technical issues
Create knowledge articles for product use cases

Kong Inc SME https://konghq.com/company/contact-us

501 - 1000 Employees

HQ: San Francisco

See more Kong Inc offers

Job description

Are you ready to power the World's connections?

About the role:

You will be working at a hectic and fast paced Startup as an engineer in the Technical Support Engineering (TSE) team. This team is responsible for assisting Kong customers in resolving complex technical issues in production and pre-production environments.

You will have the opportunity to work with your teammates and our customers to support many new, leading-edge technologies that solve real challenges. You will work to provide robust feedback and guidance to our Product and Engineering teams while being a voice for our customers. You want to make our customers and partners successful while strengthening their relationship with Kong. You can make a huge impact and have real ownership for the work you do.

What you'll be doing:

Working with top developers from around the world; helping to implement Kong Products and Technologies including our API Gateway and ServiceMesh solutions.

Leading the investigation of complex technical puzzles and working collaboratively to understand and resolve customer issues.

Creating knowledge articles to complement our documentation and enable customers to better understand product use cases.

Be a driver of innovation within the support team, the company, and with our customers, by looking for better ways to do the work we do, improve the tools we use, and raise the bar on the service we deliver to our Global 5000 customers.

What you bring:

You are a voracious learner, who loves to dig into technical mysteries and have the creativity to solve complex technical problems.

You can build relationships with like-minded teammates, smart customers, and global partners.

Some of the skills that you will regularly use include:

REST and RESTful APIs

Coding skills- (at a minimum read and troubleshoot code).

Containers, cluster deployment and management tools like Docker, Docker Swarm, Kubernetes and others.

You know your way around web architectures including HTTP.

5+ years of experience in a customer facing technical role.

About Kong:

Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). As the innovation leader of cloud API technologies, Kong is on a mission to enable companies around the world to become "API-first" and securely accelerate AI adoption. Kong helps organizations globally - from startups to Fortune 500 enterprises - unleash developer productivity, build securely and accelerate to market.

83% of web traffic today is API calls! APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another. Therefore, we believe that APIs act as the nervous system of the cloud. Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind!

For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.