🏆 At XM, we're not just another forex and CFD broker. Since our inception in 2009, we've been on a mission to redefine currency trading. Our dedication to innovation and excellence has earned us numerous awards and made us a prominent leader in the global fintech landscape. 🌎 With a diverse team of over 1,400 professionals spanning seven offices across the globe, we're united by our commitment to providing exceptional service in over 30 languages. 🚀 But what truly sets us apart is our #XMers. We don't just embrace growth, learning, and innovation – we own it. As part of the XM family, we dive headfirst into challenges, supporting each other every step of the way. 🙌 Guided by our values - Big. Fair. Human. - we have cultivated an unparalleled work environment, where every individual is nurtured for both personal and professional growth. Competitive benefits and perks that exceed market average, engaging team activities, rewarding volunteer programs, initiatives supporting the employees’ physical and mental wellbeing, and flexible work arrangements are only some of the proof points of how XM prioritizes its people’s wellbeing and work-life balance. And with a strong focus on learning and development, diversity and inclusion, and fostering a culture where everyone's voice is heard, we empower each member of our team to be a leader in their own right. 🤘 Ready to join a community that rocks and work somewhere truly awesome? ▶ xm.com/careers

Job description

Mongolian-Speaking Client Relations Manager – Mongolia

The Role:

We are looking for a passionate and self-motivated professional to join our Client Relations team in Mongolia.

The main responsibilities of the position include:

Develop and maintain excellent relationships with prospective and existing clients

Responsible for activating new client leads and following up with potential clients

Handle client inquiries and ensure that high level service is provided

Perform personal clientele analysis and take actions as required

Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients

Ensure compliance with the company’s legal guidelines and compliance procedures

Provide suggestions on system enhancements

Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development

Contribute to the team effort by achieving targeted results

Cooperate effectively with other departments as necessary

Main requirements:

Degree in any business-related field

Client handling experience in the financial services sector will be considered an advantage

Fluent Mongolian speaker with excellent oral and written skills in English

Reliable, with integrity of character

Outstanding communication and interpersonal skills

Dynamic, innovative and target oriented

Strong computer literacy

Valid work permit required

Benefit from: