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Customer Service Officer for a Health and Wellness Company in Australia (Home Based Full Time)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Australia

Offer summary

Qualifications:

Experience in customer service or support, Familiarity with CRM systems, Excellent verbal and written communication skills, Ability to manage multiple tasks efficiently.

Key responsabilities:

  • Respond to customer queries via various channels
  • Assist customers with bookings and orders
Virtual Coworker logo
Virtual Coworker Scaleup https://virtualcoworker.com/
201 - 500 Employees
About Virtual Coworker
You deserve nothing but the best when it comes to hiring virtual assistants. That's why we've carefully handpicked top-level professionals from the Philippines, ensuring that only the most accomplished individuals join our elite team.Imagine having access to a talented pool of virtual assistants who provide unparalleled support for your business. Whether you need assistance on a part-time or full-time basis, our vetted professionals are here to cater to your every need. From managing your calendar and handling administrative tasks to executing strategic plans and providing exceptional customer service, our virtual assistants bring professionalism and experience to every task they undertake.But what sets Virtual Coworker apart is our dedication to long-term partnerships. We aren't interested in short-term fixes; instead, we focus on finding the perfect match between businesses and virtual assistants for sustained success. By fostering strong relationships built on trust, communication, and professionalism, we ensure that your business flourishes.
See more Virtual Coworker offers

Job description

Customer Support
• Quickly respond to customer queries through email, chat, phone and CRM with a professional touch
• Offer the right information and solutions to solve customer concerns
• Support customers with bookings, rescheduling and cancelling appointments, events and classes
• Help customers with their orders, from how to place them to tracking and returns.
• Get to the bottom of customer issues, escalating complex issues to the appropriate team when needed
• Spot patterns in customer concerns and work with the team to solve them
• Collect customer feedback to pinpoint how we can up our game
• Use insights from feedback to help the team make our service even better

Product Knowledge
• Know our products and services inside out to help customers effectively
• Keep up with the latest on what we offer, including any new deals or changes

Administrative Support
• Maintain the quality and currency of customer data in our CRM system
• Support communications with staff and vendors
• Coordinate events and travel
• Assist with service delivery (e.g. preparing letters and documents etc.)
• Stock and product ordering
• Data entry, payroll processing, and other general office admin tasks
• Assist with improving processes and systems

Research and Data Management
• Assist with low level research to support business growth

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Microsoft Dynamics CRMProduct KnowledgeCustomer SupportData EntryAdministrative SupportNegative FeedbackEvent Scheduling

Other Skills

  • Communication
  • Research
  • Time Management
  • Teamwork
  • Problem Solving
Are you interested?

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