We are looking for the Customer Service Representative which provide the best services to our customers, in line with Hempel vision and values. This is an exciting opportunity to join Hempel, to develop and grow within the company.
Responsibilities:
End to end cross-border sales order management in the ERP system, incl facilitation of on-time delivery, product substitutions and invoicing
End-to-end return order management
Outbound and inbound customer communication
Support and/or drive resolution of non-technical customer complaints
Support customer data management
Frequent interaction with the commercial organization on orders
Qualifications and competences:
Bachelor or master’s degree
Strong analytical and problem-solving skills
Min. 1 year experience in Customer Service or in the similar role is preferred
Good English language skills – oral and written
Good knowledge of other languages (Scandinavian, German, Dutch or other European languages)
Proficiency in using Microsoft Office (Word, Power Point, Excel)
Technical background would be an advantage
Highly motivated and proactive
Well-organized and detail-oriented person
Friendly and open-minded team-player, able to work with limited supervision
Good ability to work under time pressure
What we offer:
Truly awesome team located in Gdansk, Poland
Competitive salary with annual bonus based on KPI’s
Financing for a Private health care package
Group insurance
Co-financing for Multisport card funding
Long holidays extra pay
International and non-corporate work environment
Access to Hempel Academy platform (e-learning and language courses)
Additional information:
Our office located in Gdansk, Poland.
To apply for this position, please submit your application with CV in English.
The Hempel Group is a leader in the production and sale of industrial paints. Today, we have 10 research units, 27 factories, 48 sales offices and more than 150 warehouses located in strategic locations around the world. Customer Service Department is providing excellent customer care experience by serving as an important point of the contact between customer and internal stakeholder such as Sales, Supply Chain & Logistics, Finance and Technical Services – from sales order processing to order fulfillment.
Application due
2025-01-15Seniority Level
Entry levelJob Functions
Customer ServiceIndustry
Chemicals
At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.
We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.
At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.
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