Staff/Senior Staff Field Application Scientist - Single Cell - Europe

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Staff/Senior Staff Field Application Scientist - Single Cell - Covering all of Europe

The Staff/Senior Staff Field Applications Scientist position is responsible for all aspects of customer success. The Staff Field Applications Scientist partners with internal and external stakeholders to provide and support implementation, training, troubleshooting and complaint resolution of Illumina’s Single Cell portfolio.

The role requires expert-level communication, time management, situational awareness, project management, collaboration, troubleshooting, consultation skills, poise under pressure, mentoring and coaching. Within the role, you will be expected to provide support for new product introductions and then ensure knowledge transfer to frontline colleagues, serve as a scientific expert in pre- and post-sales activities across Europe related to Single Cell sequencing and build and maintain strong relationships with different stakeholders across multiple cross-functioning teams within the organization.

The successful applicant will be part of an award-winning customer support team that leads the industry in customer satisfaction.

Responsibilities: 

• Pre-sales activities support, including consultation on complex lab and experimental design, workflow implementation and data analysis and storage.
• Partner with Commercial sales stakeholders to develop and execute strategic plans for winning new business, expanding current customer install base and ensuring customer and business success through consulting, workshops, presentations, demonstrations, and seminars.
• Manage complex, large-scale customer workflow implementations/installations and assist with customer onboarding.
• Conduct on-site/virtual customer trainings for Illumina portfolio in area of expertise.
• Ability to manage high-priority projects and responsibilities to drive overall departmental goals.
• Responsible for customer relationship management, understanding customer goals, setting appropriate product and performance expectations and utilizes intelligence regarding competitive intel to remove barriers and identify new sales opportunities. Support Illumina in making our customers the heroes.
• Support internal stakeholders as subject matter expert to resolve customer complaints related to the workflow of expertise. Assist Regional Product Support in customer elevations and utilize appropriate internal resources to resolve customer issue and manage customer expectations.
• Support New Product Introductions by providing alpha/beta test feedback, serve as departmental lead on product core teams, some activities include writing technical bulletins, SOPs, and internal training materials.
• Evaluate risk of technical updates and provide guidance to regional field teams to effectively plan and communicate changes to internal and external stakeholders to drive customer success.
• Lead departmental project teams; create regional strategies and activities to address support needs. Ensure project goals are aligned with business/departmental objectives and work collaboratively to drive successful execution of project plans, track, manage and communicate progress to team and stakeholders.
• Participate and collaborate with Commercial function (Sales/Marketing/Support) to solicit competitive customer feedback, to understand competitor activities and innovations within the marketplace and to incorporate market trends into strategy development.
• Demonstrate mentorship and coaching skills to junior members of the team and to colleagues.
• Represent the company professionally, ethically, and morally at all times.

Requirements:

• Excellent knowledge of genomics, sequencing applications and Illumina technology.
• Experience in single cell RNA sequencing preferred.
• Experience with primary cell culture, tissue dissociation, cell sample preparation preferred.
• Strong experience with hands on work within a laboratory, molecular biology techniques and general lab best practices.
• Experience with single cell bioinformatic analysis preferred.
• Ability to communicate with a range of stakeholders at different levels both internally and externally
• Outstanding written, verbal, presentation, and training skills, capable of conveying complex information with clarity.
• Proven ability to resolve complex customer issues whilst maintaining positive customer relations
• Strong analytical and problem-solving skills
• Demonstrate a customer-first mindset to ensure customer success
• Ability to work independently and collaborate within a team
• Ability to successfully operate in a fast-paced, rapidly changing environment.
• Capacity to maintain composure in stressful situations.
• Must be willing to travel up to 50% across Europe

Experience/Education:

• PhD in Molecular Biology or related scientific field or MS and some years of experience
• Or extensive work experience within biotechnology field

What can you expect?

Our team members are bright, energetic, and dedicated - they are the driving force behind our innovation and impact. To attract the best and brightest, we offer a competitive employee benefits program. We view it as a smart investment in our people, one that recognizes the tremendous value they bring to our business every day. At Illumina, we push boundaries. We think beyond the conventional. We dream big. With the energy of so many bright and accomplished people, the opportunities are endless.

All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

#LI-EUROPE

#LI-EMEA

Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunities employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.