Implementation Manager

The role:

This role reports directly into the Head of Implementation of the Region and will be responsible for delivering customer focused product implementations.​

This role will be part of the Implementation team in a country and region, and will work alongside other Implementation Managers, and the wider Professional Services team.​

Responsible for delivering Implementation of the Solera product set across the country or region, typically Subject Matter Expert (SME) in a number of products.​

What you'll do:

- Support the pre and post sales process by recommending best practice use of the  established Solera product set.​

- Technical customer facing expert, able to communicate clearly and easily with both business and technical contacts; ie customer workflow adaptation and API integration.​

- Gather all customer requirements to deliver a thorough and customer focused implementation and configuration strategy.​

- Ability to document test scenarios of configuration to support QA. ​

- SME in a number of the Solera products, particularly understanding the configuration and integration capabilities.​

- Collaborate with both configuration and training to deliver customer requirements and the broader Solera team to deliver new product developments.​

- On occasion train the customer on the newly delivered configuration.​

- Cross functional alignment with product and sales to ensure alignment on roadmap, and delivery in line with customer/revenue expectations.​

- Provide 3rd level support on customer deliveries and SME products.​

- Unlikely to have any direct reports, but there maybe a team leader situation as part of the senior role if the size of the region/country needs it.​

What you'll bring:

- 5-7 years of experience of delivering large transformation programs, utilising high-performing teams, ideally leveraging agile methodology ​

- Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets, able to ‘think out of the box’ to deliver value solutions to customers. ​

- Excellent customer facing skills, collaboration and communication.​

- Commercially aware and able to support sales opportunities to deliver best results with least cost.​

- Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating with internal and external stakeholders.​

- Meticulous attention to detail.

Tools and Skills​:

- JIRA/Confluence​

- API Tools POSTMAN, JSON, SOAP, Oauth, XML, CSS  etc​

- Excel to Macro level​

Relationship with other Solera Departments / Customers​:

- Product and Development; Sales; Customer Support ​

- Final Customers, including OEM and Insurance players