MS BC Client Consultant (Junior to Mid-Level) - APAC at Chase Software

Job Specification for Business Central Client Consultant

Date: December 2024

Location: Bangkok

Chase Software has an opening for a permanent position in the Information Technology sector. The company is building an exceptionally talented team to work across an international client base delivering media and financial system solutions.

The candidate will be required to fulfil and uphold the company values of personalized, high-quality service by finding solutions to problems that users and team members alike experience. Consultation, training, and engagement with key client stakeholders happen both in person and remotely, using different communication mediums.

The candidate will be offered an opportunity to work remotely, learn new products and technologies, and deliver the highest level of consultation and service to customers.

The ideal candidate will need to have the following skills and experience:

• Consulting experience and the ability to engage in complex client discussions.

• Technical capability and a natural aptitude for systems implementation and a willingness to learn ERP systems.
• Strong administrative skills and ability to use systems such as Excel, Jira, Outlook, and PowerPoint without training.
• Understanding of system data structures including master data and financial balances.
• A logical thinker and problem-solving mindset with analytical skills.
• Ability to speak and write clearly and accurately in English and Thai and must be able to talk about technology in simple terms.
• Ability to work with executive level management on client projects and maintain a professional standard.
• Knowledge of customer service principles and practices.
• Able to work and function well under pressure and multi-task effectively.
• Ability to work independently and deliver key objectives on time.
• Keen sense of accountability and taking ownership to drive required results.
• Good interpersonal skills and a willingness to co-operate with others and work as a team.
• Strategic approach and able to voice innovative ideas to improve how we operate as a team.
• Experience working in agile teams.

Experience that would be advantageous for this role include:

• Experience with Business Central or a similar Microsoft ERP system.
• An understanding of financial concepts and bookkeeping processes or a background in working on or supporting financial systems such as Pastel, Accpac, QuickBooks, Sage, SAP, Xero, or any of the Microsoft Dynamics ERP packages.
• Tertiary qualifications or online courses [Accounting, Information Technology and or Marketing].
• Previous experience working with Chase products.

Duties include the following:

• Conduct training sessions on the product with confidence and calmness.
• Conduct workshops to understand the fit of products to client needs.
• Data migration and cleansing
• Test and report back on any bugs identified in the product.
• Manage client project deliverables.
• Provide remote and onsite consultation.

• Write documentation on gaps identified in the product.

• Working with other financial systems to build integrations with products using API technology.
• Work closely with the product owner to ensure accuracy of design and development.
• Demonstrate the product in showcase sessions to client users.
• Conduct User Acceptance Testing and sign off on completion of product changes.
• Stick to project deadlines and budgets.
• Stay current with product roadmap, changes, and updates.
• Work within KPA’s provided for department, contributing both upwards (within the business) and downwards (development of team).
• Adhere to standard company and departmental processes and procedures.

Chase Software is an established medium-sized company in the advertising industry with enterprise management, media, accounting, and business intelligence applications. The working environment is open and thrives on people who are willing to take up challenges and run projects. The company is 100% employee-owned and run, and all employees play an active role in shaping the company’s future success.