Product Support Engineer I

Company Information 

At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials. 

Company Culture  

Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives.  

At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact.  

Job Duties & Responsibilities    

• Work with other support teams to troubleshoot complex application issues reported by customers. Provide solutions or escalate to appropriate development team 
• Develop SQL scripts to add/modify/delete data as necessary 
• Develop custom reports according to customers’ requirements  
• Perform data exports 
• Create and maintain internal process documents 
• Perform other job duties as assigned 

 Location  

This role is open to candidates working remotely or hybrid in Bengaluru, India.  

 Basic Qualifications    

• BS in Management Information Systems (MIS), Information Technology, or computer-related degrees preferred. 
• Experience with troubleshooting complex applications a plus 
• Experience or Education related to .NET web application development is a plus 
• Familiar with relational database concepts 
• Familiar with SQL 
• Familiar with object-oriented programming language 
• Compassion for customers, even under stressful circumstances 
• Strong interpersonal and communication skills (verbal & written) 
• Ownership for problems through complete resolution 
• Ability to work on multiple projects concurrently 
• Advanced knowledge of Microsoft Excel and Microsoft Access 

 Preferred Qualifications   

• Understanding of modern software design concepts 
• Creativity and logical thinking skills  

Physical and Mental Requirements  

• Sit or stand for extended periods of time at stationary workstation 
• Regularly carry, raise, and lower objects of up to 10 Lbs.  
• Learn and comprehend basic instructions 
• Focus and attention to tasks and responsibilities 
• Verbal communication; listening and understanding, responding, and speaking  

Advarra is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by central, state, or local law.  Advarra provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Advarra takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment.