Technical Communications II

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.     

WHO WE ARE:    

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.    

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.    

We have a flock of more than 1,700 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice of working from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures consistent employee experience regardless of location.    

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!    

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. 

TITLE: Technical Communications II 

WHAT YOU’LL DO:  

• The Technical Communications II owns the definition and delivery for larger Technical Communication projects, within a Product Area, and articulates a clear documentation solution. 

• The Technical Communications II operates and drives across 2-3 documentation tracks concurrently and across multiple products as a documentation owner and/or lead.
• Provides big picture analysis/recommendations, identifies potential project risks and process improvements, manages scope/scope creep and alignment across other documentation tracks, where applicable. 

• The role is a senior writer that is driving documentation needs in collaboration with Project and Development stakeholders, engaging directly and pushing process and deliverables to completion with those stakeholders within a coordinated schedule that aligns to known release dates.  

• Analyze user feedback and activity to iterate and improve documentation.

• Discusses and clarifies Technical Communication release requirements.

• Facilitates discussions with multi-disciplinary audiences to gain input on a direction.

• Coaches and mentors junior team members on process and skill development.
• Estimates documentation requirements.

 WHAT YOU’VE DONE:     

• Degree preferred or equivalent years of practical job experience in a similar function or role.    

• Minimum of 5+ years of experience in technical communication with products in software, SaaS or Configuration type products in an agile environment.

• Strong portfolio showcasing high-quality technical documentation.

KNOWLEDGE, SKILLS, ABILITIES AND BEHAVIORS:

• Preferred experience in Property and Casualty Insurance industry.

• Experience owning the definition and delivery for larger Technical Communication projects, within a Product Area, and articulates a clear documentation solution.

• Basic HTML, Microsoft SharePoint, Visio and Visual Studio Online/Azure Dev Ops skills.
• Experience with content management systems and version control systems.
• Experience operating and driving multiple documentation tracks concurrently across multiple products.

• Proficiency in creating and maintaining documentation standards and guidelines.

• Experience facilitating discussions with multi-disciplinary audiences to gain input on a direction.

• Experienced with estimating documentation requirements.

• Strong understanding of technical communication principles.

• Excellent communication and presentation skills.

• Ability to work collaboratively in a team environment as well as work independently and take initiative.

• Strong problem-solving skills and attention to detail.

• Ability to manage multiple projects and meet deadlines.

• Strong analytical skills to interpret user data and feedback.

• Ability to stay updated with industry trends and best practices.

• Ability to mentor and guide junior technical writers.

 WHAT ADDITIONAL INFORMATION YOU MAY WANT TO KNOW:    

• Travel: 0-10%  
• Type of agreement: UoP (not able to consider B2B)
• Location: Remote Poland  
• Work Authorization: Legally authorized to work in the country of job location. The Company does not sponsor visa petitions for this position.  

WHAT WE STAND FOR:       

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems.  As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.        

We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.      

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/.     

Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com.       

Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.     

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