Support Analyst

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

How you’ll make an impact: 

60%: Computing Systems Analysis & Design  

• Exercise independent judgement and logic in prioritization of tasks and developing solutions to technical problems  
• Systems analysis, including consulting with users, and application of industry knowledge to determine functional requirements for new computer systems and system enhancements 
• Design, develop, document, and test computer systems or programs relating to user or system design specifications to ensure ease of use and overall system acceptance 
• Research commercially available software to identify products that might meet departmental requirements; investigate products' ability to meet user, functional, and technical requirements 
• Evaluate impact of solution alternatives and assess risk to support decision-making 
• Adhere to and identify potential shortcomings related to IT security best practices and inform staff on established Company policy 
• Document and share knowledge with staff and other team members] 
• Remain up to date on industry changes and advancements in technology 

40%: Systems Support & Administration 

• Resolve technical issues while providing excellent Customer Service by effectively communicating with user during support process 
• End user equipment ordering, configuration, delivery, relocation, and repair; including analysis and selection of technology required, evaluating impact of lease vs purchase of equipment, & research into new technologies which may affect Company standards 
• Configure end user personal and Corporate smartphones for mobile email and access to vital business applications 
• Desk phone and Microsoft Teams calling configuration 
• File restoration, file and folder permission, & Active Directory management 
• Serve as 24x7x365 hands on support for local MDF and IT facilities 
• Assist and manage conference room AV equipment, scheduling, and execution 

We’d Love to hear from you if: (Requirements section) 

Must have: 

• Bachelor’s Degree or 3+ years of equivalent experience in a Desktop Support or similar role. 
• Knowledge of Adobe Creative Cloud, Acrobat, Microsoft 365, Microsoft Teams, Cisco AnyConnect, Intune, OneDrive, JAMF, BigFix, and ServiceNow. 
• Experience with the following operating systems: Windows 10, Mac OSX, iOS, Android and Familiarity with Microsoft server management tools including Active Directory, DHCP, DNS, File and Folder permissions management and others. 

Preferred skills and experience: 

• Ability to communicate and function as a thought leader in the Technology Services team  
• Strong communication skills required for face-to-face client interaction and intra-team collaboration. Ability to communicate and function as a thought leader in the Technology Services team. 
• Must work nights and weekends when required. Must be part of an on-call rotation and work onsite based on scheduling needs out of our southside distribution centers (Stockbridge, Jonesboro, and Griffin) with limited travel. 
• Maintain updated knowledge of new technology and handle multiple assignments simultaneously. 
• Ability to troubleshoot issues related to Java, Internet browsers, and Citrix to support web-based Enterprise applications. 
• Ability to troubleshoot unfamiliar and unique software applications. Familiarity with Distribution Center technologies: Thin Clients, Hand Scanners, and Label Printers. 

Must be able to lift 30 lbs. 

OUR Team Members: 

• Lead Courageously: Have a strong sense of personal values that align with our Company values 
• Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment 
• Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients 
• Drive Growth: Set aggressive goals and implement plans precisely 
• Cultivates Innovation:  Respectfully challenge the “we’ve always done it this way” mentality and explore new ways to achieve desired outcomes 

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.