AVP, Process Excellence Delivery

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

JOB RESPONSIBILITIES

• Lead the deployment of a Lean Transformation with specific responsibility of initiatives and continuous improvement practices and routines.

• Guide the current state and future state, implementation plan, along with impact and value of changes (in strong cooperation with business or service unit experts).

• Develop and nurture strong partnerships to understand specific business issues and priorities to effectively integrate continuous improvement into their organization.

• Use a standard set of Lean/Problem Solving tools and analyses to develop insight, solutions and drive the consistent use of Lean standards in the delivery of Value Stream or Function .

• Responsible for the consistent and successful delivery of agreed standard work.

• Guide training and problem solving workshops with senior managers & teams.

• Coach senior leaders to be effective in their roles as sponsors; and coach leaders at all levels on their role to support and sustain continuous improvement in their area including their own management practices and routines.

• Coach managers and teams on the tools and techniques they will need to successfully identify, prioritize and capture performance standards.

SKILLS & COMPETENCIES

• Diversity & Inclusion Aptitude

• Ability to work well with a variety of different individuals

• LEAN Transformation experience

• Operational and Analytical thinking

• Effective communication, listening and facilitation skills

• Insurance knowledge and strong business acumen

• Strong organizational skills with high level of attention to detail

• High Emotional Quotient and Professionalism"

EXPERIENCE

• 7+ years of experience as a Lean management leader with demonstrated success in leading end to end transformational change

• Experience in the financial services or insurance industries and an understanding of operational management practices (preferred)

• Lean or similar certification, or experience implementing continuous improvement principles in service environments/organizations (e.g., Business Agility, Lean management techniques, Six Sigma certification, etc.)

• Proven track record developing and/or implementing Lean/continuous improvement initiatives

• Demonstrated ability to effectively interpret data and measure performance

• Ability to handle changing priorities and use good judgment when working in challenging situations

• Superior oral and written communication skills, as well as attention to detail while developing and presenting to senior leaders of the company

• Deep knowledge and demonstrated application of change management principles, practices, methodologies and tools

• Exceptional presentation, written and verbal communication skills with demonstrated ability to develop compelling messaging for diverse audiences

• Strong ability to facilitate, teach & coach diverse set of audience

• Able to work collaboratively in a team environment, and deliver effective consulting and coaching

• High degree of integrity and ability to handle confidential matters and sensitive situations with discretion

• Demonstrate proficiency in project and program management

• Demonstrate proficiency in data mining and analysis"

EDUCATION

· Bachelor’s degree with related experience or Master’s in related field required. Work experience may substitute for education requirement.

· Professional Lean Certification (is a plus)

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.