Global People Services Manager

PSD Manager (India)

WHO WE ARE?

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, education, professional experiences, ages, and backgrounds. 

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients. 

SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients. 

WHY THIS ROLE IS IMPORTANT TO US

The Global People Services Manager will oversee the operational and transactional HR services within the Global People Services team. This role ensures the efficient and consistent delivery of HR processes across multiple regions through Workday and JIRA ticketing systems. Acting as a key liaison between HR operations and the broader organization, the Manager is responsible for maintaining service standards, optimizing processes, and leading a team to deliver exceptional employee experiences while ensuring compliance with local regulations and global policies. 

WHAT YOU WILL BE RESPONSIBLE FOR

Leadership and Team Management

• Manage and lead a team of Global Services professionals, fostering a culture of service excellence and continuous improvement o Set clear performance goals, provide regular feedback, and support team members' professional development
• Act as a subject matter expert for Service Delivery operations, Workday processes, and ticketing system
• Drive cross-functional collaboration between HR, IT, and business units to align operations with organizational objectives

Continuous Improvement and Change Management

• Identify opportunities for process optimization and implement solutions to improve efficiency and employee satisfaction (Process Excellence Framework & SOP’s)
• Collaborate with global stakeholders to standardize processes and ensure compliance across regions
• Promote the adoption of Workday self-service functionalities through training, communication, and support materials – taking over the Ambassador role, fostering development of the team in that direction
• Act as a sparring partner to the People Service Delivery Management, People Business Partners, P&C stakeholders & project resources within the team in all process transformation matters

Stakeholder collaboration

• Act as the primary point of contact for HR service delivery queries from business leaders, HR partners, and employees in all Global Services related matters
• Partner with P&C SPOC, Global People Service Delivery Team, IT and project management teams to support system upgrades and new feature implementations

Operational Excellence and Workday administration

• Ensure accurate and efficient execution of recurring and ad hoc Workday changes & processes
• Manage Workday operations supporting the team in creating effective & efficient processes
• Coordinate with HR Department stakeholders & IT teams for escalations and projects
• Maintain awareness of process metrics and usage of systems & tolls in the team in order to achieve best-inclass solutions
• Provide regular updates to the team to strengthen our operational practices - gather insights and intelligence about trends and developments in OpEx practices from the external marketplace, and make recommendations and proposals where necessary to ensure that our GSD strategy is aligned and supports the OpEx in SimCorp

Ticketing System Management JIRA

• Support the team to ensure timely resolution of employee queries and operational requests
• Support the Global People Service Delivery Director in setting up and managing ticketing queues, categories, and configurations to maintain service level agreements & KPI’s
• Analyze ticketing data to identify trends and improve response times and service quality (reporting & analytics)

Data reporting and analytics

• Ensure timely and accurate delivery of recurring reports for leadership, including monthly, quarterly, and annual metrics as part of the Administration Team responsibility
• Lead initiatives to enhance data quality in the team & organization, and promote self-service reporting within Workday

WHAT WE VALUE

• Minimum 3 years of experience in a managerial role, preferably within HR operations or shared services
• Strong knowledge of Workday HCM, including configuration, reporting, and troubleshooting
• Experience with ticketing systems, such as Jira, for query and request management
• Exceptional organizational skills with the ability to handle multiple priorities and meet tight deadlines
• Strong analytical skills and attention to detail, with the ability to interpret complex data
• Excellent interpersonal and communication skills, with experience in stakeholder management
• Proven ability to lead and develop teams in a fast-paced, dynamic environment
• Understanding of global HR processes and compliance requirements
• Experience in creating and delivering training content to diverse audiences
• Proficiency in English

BENEFITS

SimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since SimCorp operates in 30+ offices worldwide, the benefits package may vary from country to country.

Take advantage of this section and indicate the most-valued benefits for candidates, considering training and certification, as well as benefits that can improve a candidate's work-life balance, such as flexible hours, vacation time, work-from-home options, etc. Please note that this may not be possible for multiple location postings due to the difference in benefits.

NEXT STEPS

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

For any questions you are welcome to contact Kirti Sharma (Kirti.sharma@Simcorp.com), Talent Acquisition Partner, at email address. If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.  

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.