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Regional Service Delivery Manager

Remote: 
Hybrid
Work from: 
São Paulo (BR)

Offer summary

Qualifications:

Experience in service delivery management, Understanding of incident and problem management, Analytical skills for data review, Proficient in stakeholder coordination.

Key responsabilities:

  • Review overall integrity of service modules
  • Forecast demand for mass requests
AM53 Smart Solutions logo
AM53 Smart Solutions Startup http://www.am53.com.br/
11 - 50 Employees
About AM53 Smart Solutions
ABOUT US AM53 Smart Solutions is present in the Payment Media market since 2010. Having a team of Issuer and Acquirer specialists, we have developed Back and Front Office Applications in different platforms according to the needs of our customers, providing specialized knowledge in VeriFone's PAYware CMS Solution. Process Optimization and Productivity are the main pillars of our work, where combined with our business knowledge and the latest technology trends, allows us to deliver excellent results in all of our clients'​ activities. WHAT WE DO Consulting and Development. All for the success of your Payment operation. We also work like Head Hunting allocating professionals specialized in IT.
See more AM53 Smart Solutions offers

Job description

Revise a integridade geral de cada um dos módulos de serviço (incidentes, alterações, problemas, solicitações)

Revise os níveis de serviço e as medidas de melhoria recomendadas pela Tech Mahindra

Previsão de demanda para quaisquer "solicitações em massa"

Revisar dados volumétricos mensais para faturamento

Revisar a integridade de cada um dos projetos

Revisar os níveis de serviço por projeto

Revise o risco e faça recomendações

Tratativa de Incidente proativo na Tech Mahindra Systems

Coordenar diretamente com o usuário final ou digitalização em equipes regionais, equipes de serviço e contatos do local para triagem

Resolução remota de tíquete de incidente de ponta a ponta

Coordenação com equipes de engenharia de campo, incluindo treinamento e acesso necessários

Coordenação com equipes OEM TAC

Coordenação com a equipe de recebíveis da BASF Shipping

Gerenciamento de estoque de reposição local / regional

Resolução automática de tíquetes de incidentes

CMDB atualizado e ferramentas de gerenciamento de ativos

Participar do MIM e defina e execute Solução Alternativa/Correção

Restante das responsabilidades, conforme definido no processo de Gerenciamento de incidentes normais

Required profile

Experience

Industry :
Spoken language(s):
Portuguese
Check out the description to know which languages are mandatory.

Hard Skills

Service ManagementProject ManagementIncident ManagementRisk ManagementDemand ForecastingData AnalysisAMT Asset Management SoftwareService Level ManagementProject CoordinationIncident Management

Other Skills

  • Teamwork
  • Communication
  • Problem Solving
Are you interested?

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