For over 15 years, TRIGO ADR has remained the industry leader with a “boots on the ground” approach to drive systematic changes that improve quality while sustaining on-time delivery performance. Working as an extension of its customers, TRIGO’ ADR's unique, Fully Integrated Service Solution offers Supplier Management, Supplier Development, and Quality Management Services throughout the Commercial & Defense Aerospace Industries. Currently, TRIGO ADR is providing support to the largest Primes, Tier-1s, and Tier 2s while expanding its service portfolio to include quality management services since the acquisition by TRIGO GROUP, INC. in January 2019.
Under general supervision and reporting to the VP of Operations, the Director of Operations, serves as a vital link between TRIGO ADR field resources and our Prime Aerospace and Defense Customers, and their Suppliers. Applicants must have solid Aerospace, Operations, Program Management and Manufacturing and/or Quality experience with well-developed interpersonal skills and the ability to develop strong relationships. The ideal candidate will have demonstrated problem solving skills and the ability to be flexible in high pressure situations. Maintains an emphasis on voice of the Customer (VOC) in terms of quality, cost, service delivery, and new service requirements. Liaise between the Customer and internal functional teams to ensure implementation of TRIGO ADR service solutions.
ESSENTIAL JOB FUNCTIONS - Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
- Oversee and lead assigned contracts for successful execution of operational plans
- Establish and maintain strong, effective working relationships with Customers and Suppliers; develop a thorough understanding of their objectives
- Analyze current operational processes and performance, recommending/implementing solutions for improvement as necessary
- Deploy the necessary team to a wide range of commodity suppliers throughout the US and International
- Participate in Business Development opportunities, including presentations, RFP responses and contract development
- Oversee team adherence to key performance objectives to ensure customer expectations are met
- Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for key initiatives
- Plan and manage operational process for maximum efficiency and productivity
- Oversee the preparation and delivery of Metric/Program Reviews
- Monitor workloads to optimize team efficiency and maximize contract performance
- Streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
- Develop innovative solutions/processes for increased productivity
- Conduct final new candidate interviews and provide hiring recommendations
- Coach, mentor and discipline team for improved performance and development
- Collaborate with executive-level management in the development of performance goals and long-term operational plans
- Leverage TRIGO ADR data management to demonstrate opportunities for Customers to utilize TRIGO ADR resources.
- Maintain current knowledge of aerospace industry and dynamics to leverage new business opportunities
- Partnering with Human Resources to ensure compliance with local, federal, and international regulations, accreditation standards and corporate policies to drive effectiveness and consistency in operations
- Performs other duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of:
- Aerospace, Defense and Manufacturing Operations
- Multiple operational functions and principles, including Finance, Customer Service, Engineering, Quality, Operations, and Employee Management
- Specific knowledge of Mfg. operations and Quality processes
- Root cause corrective action analysis, FMEA, Statistical Process Control, etc.
- MS Office (Excel, Word, PowerPoint, Project, Power BI)
- Project Management software/process
Skills:
- Work at all levels of Customer organization; extremely eager and proactive in responding to customer needs.
- Strong independent decision-making skills; excellent analytical skills and professional judgment
- Excellent interpersonal, written, and verbal communication skills
- Superior negotiation skills in both internal and external settings
- Fluent English – reading and writing is required
- Professionalism, integrity, and exceptional attention to detail; high energy
- Experience in managing dynamic teams with differing expertise; demonstrated leadership skills
Ability to:
- Plan and manage operational process for maximum efficiency and productivity
- Perform in a multitasking, fast paced environment; analytical, fact-based problem solver; ability to quickly transition between strategic and tactical positions.
- Streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
- Negotiate in high pressure situations
- Establish and maintain effective working relationships
- Pass pre-hire background check including credit screening
Supervision Received:
- The work is performed under general supervision
Supervision Exercised:
- Management responsibility for Operations management and field service personnel (Delivery Assurance and Quality)
EDUCATION AND EXPERIENCE
- Bachelors Degree in Business or Technical discipline; MBA desirable; minimum 10 years of Manufacturing/Operations/Program Management/Quality experience required
- Aerospace experience required
- Supply chain management experience required
- Root Cause Analysis and Corrective Action experience
- Expertise in Quality Management Systems with preferred qualifications in: ASQ, Six Sigma (Black Belt)
- Business and Financial acumen to support business case development and analysis.
- Any combination of education and experience may be considered.
LICENSES, CERTIFICATES & OTHER REQUIREMENTS
- US citizenship or permanent residence status required
- Fluent English: reading and writing is required
- Pass pre-hire background check including DMV and credit screening
- Pass Pre-hire Drug Screening
- Valid Driver’s License
- Valid Auto Insurance
BENEFITS:
- 12 days paid vacation first year, increasing with service years
- 10 days paid sick time
- 11 paid holidays
- Healthcare insurance available: Medical, dental, vision, STD, LTD, critical illness, life insurance for self and dependents
- Champ Plan Wellness and Health
- Free to employees working minimum 20 hours/week with anticipated $30k/annual earnings
- Participation increases net take home pay $$$ in most instances
- Free wellness initiatives
- Free tele-health
- Free and discounted RX
- Auto enrollment (unless tax elections result in negative impact)
- Eligible on the 1st of the month following 30 days of continuous employment
- requires monthly 10-minute wellness activity participation
- 401k retirement savings with match
- Eligible on the first (1st) of the month following 90 days of continuous employment
- 100% match of 1st 3% contribution
- 50% match of next 2% contribution
- IMMEDIATE VESTING
- Company-provided cell phone, laptop, mobile wi-fi (for business use only)
- Regular Hourly rate for travel time
- Direct Pay Travel arrangements for flights, hotels and rental cars
- Travel Reimbursements direct deposited with each payroll
- Federal rate Mileage reimbursement (.67/mile 2024) when driving personal vehicles on company business
- Per diem reimbursements for meals and incidentals
- Overnight trips - Up to $75
- Leaving home after 4 pm $40
- Federal rate mileage reimbursement (.67/mile 2024) when driving personal vehicles on company business
- Direct Pay Travel arrangements for flights, hotels and rental cars
- Travel Reimbursements direct deposited with each payroll
- Per diem reimbursements for meals and incidentals
- Overnight trips - Up to $75
- Leaving home after 4 pm $40
- $1500 EMPLOYEE REFERRAL BONUS
- Initial $750 paid upon hire of qualified referred employee (rehires excluded)
- Additional $750 paid upon referral’s full completion of 90 days’ employment
Company Overview
TRIGO ADR Americas is the leader in the Aerospace & Defense Industry providing global Supplier Delivery Assurance, Supplier Development and Quality Management Services. Trigo provides a fully integrated service solution to optimize Supplier performance through an embedded “boots on the ground” business model to drive systemic changes that enhance Supplier Quality and Supplier Delivery performance. We work as an extension of our Customers to build and maintain supplier and customer collaboration to ensure improved results and provide visibility throughout the supply chain. Trigo’s team of dedicated Delivery Assurance Specialists, Supplier Development Specialists, Supplier Quality Engineers and Program Managers support hundreds of Customers and are deployed to thousands of Suppliers worldwide focused on achieving On-Time and On-Quality Delivery results.
TRIGO ADR Americas is an Equal Opportunity Employer, including disabled and veterans, and may require US Citizenship for employment on certain defense contracts subject to ITAR restrictions. All qualified candidates will receive consideration. Except where otherwise provided by law, selection will be made without regard to, and there will be no discrimination because of race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, gender identity, genetic information, membership or non-membership in an employee organization, or on the basis of personal favoritism or other non-merit factors.
