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Senior Technical Support Associate

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Romania

Offer summary

Qualifications:

Strong expertise in Microsoft technologies, Proficiency in troubleshooting hardware/software systems, Experience with IT tools and cybersecurity practices, Ability to document processes for technical audiences.

Key responsabilities:

Provide expert technical support to end users
Manage IT infrastructure and conduct system maintenance

HKR Scaleup https://hkr.team

51 - 200 Employees

See more HKR offers

Job description

We are looking 🔎 for a fantastic Technical Support Representative to join our team and assist our partner in the US. 🇺🇸

HKR was remote before it was even cool! 😎

Remote is allowed, encouraged, and the norm. Now, and forever. There’s only one catch, and it comes from this guy: “Whatever you are, be a good one” - Abraham Lincoln.

...but you can always drop by our locations in Bucharest and Cluj if you’re around.

What you'll be doing?

🔶 Provide expert technical support to enterprise-level end users, acting as an escalation point for complex Level 1 issues, and ensure timely resolution of escalated tickets using ConnectWise Manage.

🔶 Manage and maintain IT infrastructure, including Azure AVD environments, Microsoft 365, Active Directory, and network systems, while adhering to best practices in cybersecurity and cloud security.

🔶 Conduct system maintenance, perform technology upgrades, and research new IT solutions to enhance operational efficiency and reliability.

🔶 Mentor and train technicians, facilitate knowledge sharing, and create comprehensive documentation, including incident logs and technical specifications.

🔶 Collaborate with internal teams to support desktops, servers, cloud environments, and implement IT projects, ensuring seamless integration of new technologies.

🔶 Deliver excellent customer service by troubleshooting hardware/software issues, supporting PC, MAC, iOS, and Android systems, and managing multiple tickets and projects with professionalism.

About You

👤 Strong expertise in Microsoft technologies, including Windows 10, Microsoft 365, Server operating systems, Active Directory, and Azure cloud solutions

👤 Proficiency in troubleshooting and managing hardware/software systems, including PCs, MACs, iOS, Android devices, and network topologies like VPN and remote connections.

👤 Familiarity with IT tools such as VMware ESXi, ConnectWise Manage, and Microsoft Endpoint Manager, along with knowledge of cybersecurity best practices.

👤 Demonstrated ability to document technical processes, create knowledge articles, and communicate complex concepts clearly to technical and non-technical audiences.

👤 Experience in team-oriented environments, with the ability to mentor technicians, manage multiple projects, and maintain a collaborative mindset.

👤 Excellent customer service, problem-solving, and multitasking skills, combined with a positive attitude and the ability to perform under pressure.

Perks

💰 Fair market pay

🏋🏻 7card - national coverage for sport & wellness activities

🏥 A very inclusive medical insurance plan at Regina Maria

🏠 Remote, full-time job

🕐 Mon- Fri, 7 AM - 4 PM / 12 AM - 9 AM schedule (with 1 hour of lunch break 🍕)

🥳 Start-up culture, young team, no egos, no BS

About Us

✨ At HKR, we're all about the start-up life—innovative and dynamic, not corporate and stuffy. We're on a mission to simplify global HR.

✨ Transparent culture, tech-savvy, and quick decision-making.

✨ Feedback fuels our growth, and we celebrate all wins. Meritocracy is our game; it's what you bring to the table that counts.

✨ Fantastic mix of US clients with more to come.

✨ We value ownership and getting things done. We ask, "How much did you care?" If you're passionate, you're nailing it.

✨ Ideal for creative minds who love contributing ideas and improving processes.

✨ Oh... and we don't waste time in useless meetings.

Location

🧭 Based in Bucharest and Cluj, Romania, we're remote-first. Whether you work from home or pop into the office, we support what works best for you. Embracing change is who we are.