Sales Operations Strategist at GiveCampus

GiveCampus is the world's leading fundraising platform for non-profit educational institutions. Trusted by 1,300+ colleges, universities, and K-12 schools, our mission is to help advance the quality, the affordability, and the accessibility of education. We received a seed investment from Y Combinator in 2015 and have pursued a strategy of 'Sustainable Growth' ever since: achieving six consecutive years of profitability and positive cash-flow while more than quadrupling our revenue, our customer base, and our team. In 2022, we raised $50 million to accelerate the next stage of our growth.

Through The GiveCampus Social Mobility Initiative, we've donated $1 million in free fundraising support for programs that help low-income students, first-generation students, and underrepresented minorities. And in 2022 and 2023, we were named to Y Combinator's Top Companies list and the Inc. 5000 list of America's fastest-growing private companies.

While we operate at meaningful scale (we've facilitated more than $6 billion in charitable giving), we’re still small relative to the commercial and social good opportunities in front of us. Every GiveCampus employee has a substantial impact on our trajectory, and we're growing to help schools achieve even greater results.

Our purpose-driven team of 90+ is located across the US: team members work from anywhere they choose. We have a beautiful 12,000sf office in Washington, DC that is available for people to use whenever they want, and we regularly organize team meet-ups, events, and retreats in various locations. We're looking to expand our team with diverse and collaborative doers who believe in our mission and the transformative power of affordable, high-quality education.

We are looking for a Sales Operations Strategist to join our team. You will work closely with the Head of Revenue Operations, along with stakeholders across all levels in the Business Development (BD), Marketing, and Finance departments to define and execute on objectives that will optimize the systems, software, and processes that drive the GiveCampus revenue funnel.

Your hire will make the Revenue Operations team a dynamic team of three, joining forces with dozens of colleagues in the BD, PS, Marketing, and Finance departments to accelerate our already-rapid revenue growth.

Responsibilities will include:

• Forecast & Success Metrics: Manage how the organization tracks key indicators of sales success, including bookings, forecast, weighted pipeline, win rate, velocity, sales activity, etc. Monitor pipeline health and provide guidance to meet or exceed revenue targets.
• Sales Strategy & Optimization: Work with Sales team leadership to define the standard sales cycle and continuously identify areas that need improvement. Document process as well as propose and implement changes to internal processes, resources, and/or measurement frameworks that support the business in executing against the ideal sales process. Identify opportunities to optimize revenue growth, sales performance, or other metrics – and recommend and implement actions to respond to those opportunities
• Sales Technology Stack: Build, maintain, and improve the tech stack for our partner facing teams (e.g. Salesforce, HubSpot, Gong, ChiliPiper, LinkedIn Sales Navigator)
• Process Automation: Identify opportunities to automate key tasks and steps in the sales cycle. Leverage technology to automate steps, execute at-scale outreach / communications, and/or surface reminders, resources and collateral for salespeople.
• Data Monitoring and Reporting: Establish monitoring systems that enable you to identify trends and flag issues, as well as approaches to surfacing insights to sales team members at appropriate moments. Generate regular reporting for pipeline reviews, sales scorecards, progress trackers, and team QBRs. Own and optimize dashboards and other team-facing analytics to provide sellers with actionable information about their territories, pipelines, and performance. Use technology and process to ensure data accuracy, integrity, and hygiene across the revenue funnel:
• Sales Team Support: Provide assistance to sellers with issues or questions about tools, processes, account assignments, technical challenges, and customer data
• Team Culture: Contribute to a healthy, psychologically safe, and highly collaborative culture that enables our entire team to reach their full potential

What we are looking for:

• Experience in Revenue Operations, Sales Operations, Marketing Operations, or other business operations in the SaaS (Software as a Service) industry
• An ability to assess, communicate, and adjust expectations, scope, and timelines of projects to meet necessary deadlines
• A focus on system and process quality, scalability, and simplicity
• Proven analytical skills with experience in data-driven decision-making
• Experience and familiarity with process-mapping and optimization
• A high level of attention to detail
• Excellent knowledge of Excel / Google Sheets
• Proficiency in Salesforce reporting and dashboarding
• A track record of effective organizational and project management skills
• Curiosity for continuous learning through high growth environments
• Effective communication skills across stakeholders at every level of the organization

Bonus points if you are/have:

• Experience in administration, architecture-building, and orchestration of software in our current customer facing team tech stack (e.g. Salesforce, HubSpot, Gong, ZoomInfo)
• Experience in no-code or low-code process automation (e.g. Salesforce Flow, Gong Automation Rules, HubSpot Workflows)
• Strong expertise in Google Sheets / Excel for purposes of revenue, financial, quota, and / or compensation modeling
• Experience in BD / CS / Marketing management in the SaaS industry
• Experience at any level in advancement / development or alumni relations at an educational institution or at another non-profit
• Experience or expertise in crowdfunding, peer-to-peer fundraising, or other fundraising activities

Ready to apply?

Complete the application by clicking on the 'Apply To Position' button. Applications will remain open until we find the perfect person for this role.

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At GiveCampus, we value diversity and we pledge to foster an environment of support, inclusivity, and learning, both on the job and throughout the application process. In this spirit, we encourage candidates of all backgrounds to apply.

GiveCampus is an Equal Opportunity Employer. Applicants and employees are not discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

If you feel like you don't meet all of the requirements for this role, please apply anyways. We know confidence gaps and imposter syndrome often get in the way of connecting with incredible people, and we don't want them to prevent us from meeting you.