About Invisors
As a professional services firm, our people are our brand: It’s mission-critical that we hire + nurture talent effectively. We pride ourselves on being flexible and innovative, with a passion for client satisfaction, and a relentless pursuit of improvement. Most of our team joined Invisors from Workday Practices of larger global firms looking for an innovative and nimble culture that encourages new ideas and collaboration, free of red tape.
We pride ourselves on maintaining a healthy balance of college graduates, experienced enterprise professionals who have used Workday to perform their administrative responsibilities, and Workday-certified consultants who are authentic, empowered, and resilient. More important than your Workday experience, our recruiting priority is to get to know you and ensure a culture fit.
About this Role
Invisors, a Workday Deployment and Support Partner, seeks an enthusiastic Customer Success Manager to join our team. The Customer Success Manager will be responsible for ensuring customer satisfaction and success within their support client’s portfolio. The ideal candidate will have experience in customer success or account management, as well as knowledge of Workday HCM and/or Financials.
Responsibilities:
Manage client partnerships throughout the engagement, develop an understanding of the customers business needs and objectives, and lead discussions about renewals or change orders where necessary
Develop and maintain knowledge of Workday products and services, and leverage this expertise to help guide customers in maximizing their Workday investment alongside the account architect along with Roadmap development
Serve as the escalation point for assigned customers throughout their Workday support contract engagement, from structured pools to defined outcome projects
Develop strong partnerships with customers, ensuring their satisfaction and success with Invisors’ Workday support services
Proactively identify and address potential issues, risks, or roadblocks that may impact customer success
Collaborate with the project team to ensure the successful delivery of scoped work and contract terms – including Tenant assessments, defined outcome projects, and strategic pool support
Provide regular status updates to customers and internal stakeholders, manage escalations, accountable for the financial health of projects
Continuously seek feedback from customers and identify areas for improvement in Invisors’ delivery of Workday deployment services
Serve as a customer advocate within Invisors, representing the voice of the customer in internal discussions and decision-making processes
Facilitate Account Strategy discussions with Workday and Invisors stakeholders to ensure we are providing customers with the best possible outcomes
Requirements:
Bachelor's degree or equivalent work experience
3+ years of experience in customer success, account management, or related customer-facing roles
Experience with Workday HCM and/or Financials or technology platform strongly preferred
Familiarity with CRM system and other project management tools
Excellent communication, interpersonal, and relationship-building skills
Strong project management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment
Proven ability to build and maintain strong customer partnerships and deliver high levels of customer satisfaction
Ability to identify and mitigate project risks, and to proactively communicate potential issues to customers and internal stakeholders
Ability to think strategically and work with customers to find solutions to their individual needs while considering key stakeholders needs
Demonstrate ability to work independently and as part of a team, with a focus on achieving shared goals
Qualifica Cursos e MBA Online
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