As the Mid-level Admin & Support, you will provide essential support for our Microsoft Office 365 administration, including managing accounts, licenses, and optimising platform usage across the organisation. Additionally, you will have the opportunity to learn about our Planview PPM platform, with the aim of eventually providing client support. You’ll also be responsible for handling internal support desk requests, troubleshooting access issues, setting up emails, and refining our Office 365 configurations to improve user experience and efficiency.
Company Profile:
Our client is an Australian-based company with over 30 years of expert knowledge delivering business benefits through Project Portfolio Management – transforming organizations from good to great. They are specialists in Planview products and provide a wealth of knowledge and services to empower their client’s organization to utilize PPM portfolios to its maximum capability.
Due to their continued success, they are looking to establish their pioneering team in the Philippines and are seeking a skilled Mid-level Admin & Support to join their dynamic team.
This is an amazing career opportunity for someone who wants to gain experience in modern technologies, and tools. Career growth, state-of-the-art technologies to learn, and a highly collaborative working environment are some of the things that you could look forward to
Duties and Responsibilities:
Admin Support
• Microsoft Office 365 administration: Oversee the administration of Office 365 accounts, licenses, and permissions, ensuring optimal configuration and functionality.
• Internal support desk: Respond to and resolve internal support desk issues related to Office 365 access, setup, and troubleshooting.
• User and email setup: Manage onboarding and offboarding processes, including account setup, email configuration, and access permissions.
• Optimisation of Office 365 usage: analyse and refine our use of Office 365 tools to improve efficiency and streamline internal processes.
• Planview PPM platform learning and support: Gain knowledge of our Planview PPM platform, with the goal of providing client support in the future.
• Documentation and reporting: Maintain accurate records of administrative processes, configurations, and troubleshooting steps. Generate regular reports on Office 365 usage and license allocation.
• General administrative support: Provide other administrative tasks as required to support the team and improve operational effectiveness
Requirements
Must-have Skills / Qualification:
• At last 2-3+ Years of experience in being an Admin & Support / relevant experience
• Proven experience in an administrative or support role, ideally with a focus on Office 365 or IT systems administration.
• Familiarity with Microsoft Office 365, including account and license management, permissions, and troubleshooting.
• Experience with reporting tools, Excel or PowerBI to generate insights from data usage, support requests, or licensing, can help improve efficiency
• Understanding of IT Security and compliance: Basic knowledge of security best practices for Microsoft Office 365, including permissions and data protection, to ensure compliance with organisational standards.
• Willingness to learn and develop expertise in the Planview PPM platform.
• Strong problem-solving skills, with a proactive approach to identifying and resolving technical issues.
• Excellent communication skills, both verbal and written, with the ability to explain technical information clearly.
• High attention to detail and organisational skills.
• Ability to work independently and as part of a remote team.
Personal Style
• Emotionally astute. Warm, sincere, collaborative and helpful
• Professional, commercially adept, confident
• Adaptive, resilient
• Attention to detail, organised
• Strong personal leadership, initiative and motivation
• Strong integrity, confidentiality and work ethic
Competencies
• Attention to detail and accuracy
• Planning and organising
• Strong communication skills both written and verbal
• Judgment and problem-solving
Advantageous skills or nice-to-haves:
• Certifications
• Bachelor’s Degree
CI&T
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