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Service Cloud Specialist - Digital Support Enablement & CX

fully flexible

Remote:

Full Remote

Experience:

Senior (5-10 years)

Work from:

India

Offer summary

Qualifications:

Bachelor’s degree in relevant field preferred., 4-8 years of experience with Service Cloud., Proficiency in Service Cloud configurations., Salesforce Administrator or Service Cloud certifications preferred..

Key responsabilities:

Design, configure, and optimise Service Cloud.
Lead implementation of Service Cloud customisations.

ChargePoint Large http://www.chargepoint.com

1001 - 5000 Employees

HQ: Santa Clara

See more ChargePoint offers

Job description

About Us

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.

Reports To

Director – Support System & Tools Integration

What You Will Be Doing

Working closely with the Solutions Architect to design, configure, and optimise Service Cloud for various CX initiatives and projects.
Leading the implementation of Service Cloud customisations, including advanced workflows, process automations, and customer support functionalities.
Participating in requirements gathering and translating business needs into effective Service Cloud configurations.
Conducting comprehensive testing, troubleshooting, and performance checks to ensure high-quality and scalable Service Cloud solutions.
Documenting configuration changes, project enhancements, and best practices to maintain consistency and accuracy across deployments.
Providing proactive support and issue resolution for internal teams, ensuring optimal usage of Service Cloud for enhanced customer experience.

What You Will Bring to ChargePoint

Technical Expertise: In-depth knowledge of Service Cloud and Salesforce configuration with the ability to implement complex workflows and process automations.
Analytical Approach: Strong problem-solving skills to diagnose issues, identify optimisations, and recommend improvements that enhance service delivery.
Collaborative Mindset: Ability to work effectively with cross-functional teams, aligning configurations with the broader goals of CX projects.
User-Centric Focus: A commitment to improving customer and user experiences through effective system customisations and enhancements.
Continuous Improvement: Enthusiasm for staying updated on new Service Cloud features and best practices to contribute to ChargePoint’s growth.

Requirements

Experience: 4-8 years of hands-on experience with Service Cloud or similar Salesforce platforms, focusing on configuration, customisation, and support.
Technical Skills: Proficiency in Service Cloud configurations, including process automations, flows, and service customisation; knowledge of Salesforce best practices for configuration and optimisation.
Problem-Solving Skills: Effective written and verbal communication skills to document configurations, collaborate with teams, and support end-users.
Communication Skills: Effective written and verbal communication skills to document configurations, collaborate with teams, and support end-users.
Education: Bachelor’s degree in a relevant field (e.g., Computer Science, Information Systems, Business Administration) preferred.
Certifications: Salesforce Administrator or Service Cloud certifications are preferred, showcasing expertise in Service Cloud configuration and management.

Location

Remote, India

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.