Billing Specialist

Position Summary: 

With team members and customers in 39 countries around the globe, HostPapa is currently one of the fastest-growing web hosting companies with a wide range of products available. At its core, we provide individuals and small and medium-sized businesses with access to valuable tools and services critical to their online success, including a Website Builder service for making website creation an ultra-easy task for anyone. Tailored to meet every user's unique needs, our award-winning customer support, email, and cloud-based solutions keep HostPapa at the cutting edge of the web hosting industry and innovation by putting our customers first.

As a Billing Specialist, you will leverage your expertise in managing diverse billing systems to ensure smooth and accurate transactions. Excellent communication skills are essential for effectively engaging with customers through ticketing systems and delivering prompt, professional support to address their needs.

What you’ll do:

• Respond to and resolve billing inquiries from customers and colleagues with professionalism and efficiency
• Develop and update billing processes to maintain accuracy and efficiency
• Assist in monitoring and tracking third-party vendor activities
• Work closely with the Accounting team to ensure timely renewal of vendor services
• Facilitate the process of vendor account cancellations when required
• Support billing import tasks to ensure seamless data integration
• Collaborate effectively with other departments, such as Accounting and IT, to complete a variety of tasks

About you: 

• Excellent English communication skills, both written and verbal
• Proficient in billing system concepts and operations
• Skilled at proactively identifying potential issues related to billing or vendor management
• Experienced with billing solutions, including Stripe, Wise, Braintree, PayPal, and others
• Strong customer service skills, ensuring positive interactions and effective resolutions
• Advanced proficiency in Excel and Google Sheets, including complex formula usage
• Familiarity with planning tools such as Jira, Trello, and Notion is a plus

What we offer:

• Work from anywhere - this is a remote opportunity
• A competitive salary that values you and your unique skill sets
• Career advancement & professional development opportunities to help you reach your full potential
• Flexible work arrangements to support work/life balance

About us:

At HostPapa, we’ve been committed to providing a complete array of enterprise-grade cloud services solutions to every business owner since 2006. These services, traditionally out of reach to smaller businesses, are offered in a one-stop shop, making it quick and easy for customers to select the services they need to grow. We back these offerings with 24/7 award‑winning customer support in four languages.

Our HostPapa family values diversity and inclusion. We have a friendly company culture built on trust and respect spanning the entire company. With the acquisition of several companies into our product portfolio within the past year, we’re growing at an incredible rate and have ample opportunities for career growth. 

Come join our talented team of enthusiastic, hard-working, passionate, driven people engaged in meaningful, innovative work. We can’t wait to meet you!

HostPapa is an equal-opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team. 

HostPapa is committed to providing accommodations for people with disabilities. If you require accommodation, please let us know, and we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.