Our Partner Client are visionary technology leaders crafting the future of omnichannel fulfillment. With a network of over 1,500 connected 3PLs and our suite of integrated, cloud- native warehouse, order, and inventory management platforms, we empower modern merchants and brands to meet demand everywhere, offering unmatched flexibility and scale. Our commitment is to seamless service without the hassle of platform migrations.
As a Billing Specialist within our Customer Success Team, you will play a pivotal role in maintaining the financial health of our customer relationships.
This is a full-time role, on a US shift and on a Work From Home set-up.
If you have the right skill set, this may be your opportunity to enter this fast-growing organization.
Responsibilities:
Monitor Late Payments: Track overdue accounts and provide weekly updates to the accounting and leadership teams on payment statuses.
Manage Payment Expectations: Work with customers to align on payment timelines to ensure accurate financial forecasting.
Document payment agreements: Document and manage all payment agreements in Salesforce and other relevant company systems
Oversee Biweekly Interruptions: Manage customer and internal communications regarding service interruptions for delinquent accounts.
Collaborate with CSM, Accounting, and Internal Teams: Collaborate with various internal teams to address account-related concerns
Collections: Follow up on overdue payments and work with accounting to negotiate payment terms.
Financial Reporting: Prepare weekly reports on past due billing activity
Ǫualifications:
Minimum of 2 years prior experience in billing, accounts receivable, or finance is desirable
Proficiency in billing software, accounting software, such as SaaSOptics or Maxio and Salesforce (preferred).
Strong analytical skills with the ability to resolve billing issues effectively
Strong oral and written communication skills
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