ABOUT US
Coastal Community Bank is a little bit of banking and a little bit of tech-ing. The people at Coastal don't just help people with their banking; they help reshape how banking technology allows and serves EVERYONE. We think and work like entrepreneurs, always moving and constantly improving. We care about each other, are go-getters, work hard, and play hard. If you're someone who thrives on innovation, wants to help others succeed, knows how to think outside the box, and believes that we're all in this together -- you belong here.
WHAT YOU’LL DO
The Business Optimization Analyst III will be responsible for supporting and managing the full business optimization lifecycle. This includes strategic advising/planning and development of the optimization structure and model though process analytics, leading optimization work efforts, creating/executing & implementing RPA, automation, and improvement solutions, and partnering with internal customers for ongoing sustainability of optimal performance. Your in-depth technical expertise with RPA will ensure you are creating and implementing effective solutions that move our operating structure into the future.
HOW YOU’LL DO IT
- Partner with Executives, business units and teams to develop, educate and analyze current and future state business needs related to RPA.
- Assist leadership with creating the framework that leads to optimal utilization and sustainability with BPA and other processes as needed.
- Partner with internal and external customers to develop & promote strategic plans and create, design, and implement optimal solutions, including RPA.
- Efficiently and proactively analyze data that will lead to creative solutions for business optimization projects.
- Collaborate with Executives and across business units to define and refine operational strategies that support business objectives and develop the foundation and framework for optimal business performance.
- Facilitate cross functional design sessions for reimagining the operational model to align with current and future business needs.
- Assist efforts to optimize resource allocation, reduce costs, and enhance overall operational efficiency.
- Analyze performance indicators (KPIs) to measure the success and impact of business performance.
- Create action-driven reports to monitor business performance highlighting achievements, challenges, and areas for improvement.
- Ensure effective change management practices, addressing resistance and ensuring a smooth transition to business as usual.
- Assist Executives, leadership and employees in the education for operational change as business needs dictate.
- Assess and manage risks associated with operational changes, ensuring the stability and resilience of optimized processes.
- Independently manage your full portfolio of work through the entire business optimization lifecycle.
WHAT YOU'LL BRING
- Success driving transformative change within large organizations.
- A proven track record of leading, delivering and supporting project management, operational excellence and change management initiatives in a growing, changing organization.
- The ability to take an objective and translate into a plan to track goals and value-added deliverables.
- Strong analytical thinking and analysis capabilities.
- Ability to surface performance gaps and obstacles; partner with bank leaders to implement changes and improvements.
- Strong attention to detail and accuracy.
- Strong verbal and written communication skills.
EDUCATION & EXPERIENCE
- Demonstrated experience analyzing process data to identify strategies & opportunities to automate within workstreams, reduce manual effort, and eliminate duplicate work across the organization.
- Bachelor’s Degree or equivalent work experience in Business Management, Industrial Engineering, or Technology.?
- 7-10 yrs experience leading business optimization and change management initiatives in a growing organization, often from scratch.
- Proven experience performing root cause analysis to provide solutions that solve for root cause and account for all cross-functional impacts to include technology challenges.
- 1-3 years experience in a heavily regulated industry and with a public company is preferred.
- Experience optimizing business performance as a change agent and partnering with internal teams to set them up for long-term sustainability.
- 5-7 years demonstrated experience streamlining workflows, implementing and sustaining RPA solutions that improve customer and employee experiences, quality, operational efficiency, and achieve financial goals.?
- Demonstrated experience with low-code and RPA (Microsoft Power Automate and Power BI is required.
- Strong proficiency in MS Office products, including Teams, Visio, Excel, PowerPoint, and OneNote.
- Change management experience is required.
- Lean Six Sigma Black Belt is required.
HOW YOU’LL THRIVE AT COASTAL
Be the Best – Communicate effectively, pay close attention to detail, and prioritize your personal development.
Be Relentless – Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference.
Be Un-Bankey – Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust.
Embrace Gray Thinking – Use sound judgment while decision-making and problem-solving. Think outside the box.
Stay Flexible – Organize and strategize effectively while always being prepared to adapt on the fly. Seek efficiencies for Coastal to work smarter, not harder.
Take Care of Each Other – Understand what it means to be a true team player and have your teammate's back. Practice self-awareness and build your emotional intelligence.
BEING YOU AT COASTAL
Coastal is proud to be an equal opportunity employer.? All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are also committed to compliance with all fair employment practices.
PHYSICAL DEMANDS
The physical demands described below are required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee must:
- have the ability to sit for extended periods of time.
- have the ability to stand for extended periods of time.
- have the ability to perform repetitive finger, hand, and arm movement.
- have the ability to use electronic office equipment such as a computer keyboard, mouse, ten key, telephone, etc.
- view and read computer screens for extended periods.
- occasionally stoop, kneel, crouch, or crawl.
- occasionally lift or move up to 10 pounds
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
