Student & Academic Services Manager / Milan Schools

Job Summary:

The Student & Academic Services Manager, under the coordination of the Country Italy Academic Planning, Student service & Accreditation Senior Manager, is responsible for planning, managing and monitoring educational activities (lessons, seminars, workshops, language courses, exam sessions, dissertation sessions etc) and ensure a high quality experience for all students of the Istituto Marangoni Milano Fashion and Design Schools. The role work closely with the Directors of Education and Program Leaders to ensure that educational programs (undergraduate, postgraduate, intensive, short courses, etc.) are organized and delivered optimally and that students receive the support needed throughout their studies. He/she ensure the proper planning and organization of all educational activities, making a significant contribution in terms of innovation, quality and effectiveness.

Key purpose of the role:

COURSE PLANNING – Coordinates the development, finalization of the Teaching Assignment and the timetable of teaching activities, incorporating the guidance of the Directors of Education and Program Leaders, and contributing to comply with established procedures and timelines for gathering information and sharing with faculty and students, managing their communication processes; ensures the arrangement of schedules of educational activities by assigning the most suitable classrooms and spaces (optimizing occupancy), based on the needs of individual educational programs and the number of students enrolled per course, carefully monitoring class composition and ensuring the quality and consistency of schedules. In agreement with the Facility department, supports in planning the use of space for events (open days, other promotional activities, other academic activities, such as language courses, short courses, etc.) by optimizing their scheduling in coordination with the conduct of teaching activities. Ensures the proper management of students' academic careers, exam sessions, thesis sessions, in compliance with the current Academic Regulations, the guidance of the Directors of Education and Program Leaders. Contributes to the planning of Graduation Ceremony and other academic events.  Supports technology development and facilitates the implementation of new solutions and procedures for quality management of students' educational activities and academic careers.

ACADEMIC STUDENT SUPPORT - Guarantees the quality of student support activities during the academic career and course attendance, ensuring the effectiveness and timeliness of responses and solutions, interacting where necessary with other departments; organizes and manages interviews in cases of special academic situations, with the Directors of Education and Program Leader support, where necessary. Ensures compliance with the current Teaching Regulations and Procedures by students and the work team, supporting them in understanding and timely application, as well as contributing of their updating. Actively contributes to the overall satisfaction of students and the quality performance of academic processes, stimulating their continuous improvement. Contributes to the proper management of student progression, promoting their educational success, in coordination with other departments, helping to provide regular and constructive feedback to students, Programme Leaders and Directors of Education. Is responsible for the correct and timely implementation of the Cross School project policy for transferring students to other schools in the Istituto Marangoni network.

PEOPLE LEADERSHIP AND MANAGEMENT - Ensures the management of work team members, their professional growth and skill development in an inclusive and stimulating environment, plans and organizes work and activities, approves vacation and leave plans, takes care of any shift scheduling, and is an active participant in the process of recruiting and training, ensures compliance with the company's code of ethics and related guidelines and procedures, supports change management initiatives, and is a promoter of the team's level of engagement.

Requirements:

• University level qualifications and at least 3 years' experience in similar role
• Experience providing exceptional customer service in an educational setting
• Knowledge of university procedures and policies including learning and teaching, quality enhancement and assurance processes and initiatives to deliver an excellent student experience.
• Excellent communication skills, able to engage with staff and students from varied backgrounds
• Demonstrated ability to lead and manage a multi-functional team 
• Demonstrated effective conflict management and resolution skills 
• Strong data analysis and management skill
• A proactive attitude, demonstrating flexibility and teamwork
• Fluency in English