Software Engineer (Technical Support)
Location:
Canada (Remote - Atlantic, NL, East, or Central time zone only)
United States (Remote – Eastern time only)
Position Summary:
We are part of the Constellation Software. Our product Perseus Payments provides integrated payments services to businesses and software providers. We integrate with software systems to offer a streamlined payments experience.
We're seeking a dedicated Software Engineer (Technical Support) to ensure the smooth operation of our systems by identifying and resolving production issues, collaborating with various departments, and supporting technical integrations.
Why This Role?
This role offers the opportunity to accelerate your technical knowledge and soft skills through hands-on experience in problem-solving, communication, and system optimization. You'll be at the forefront of ensuring our systems operate seamlessly, which is critical for business continuity and customer satisfaction.
Responsibilities:
- Monitor and troubleshoot production issues, ensuring system health and performance.
- Perform root cause analysis to prevent future issues.
- Collaborate with development, business analysts, and other IT professionals to resolve incidents.
- Support and maintain technical integrations with other systems.
- Create and maintain documentation for production issues, resolutions, and integration processes.
- Respond to critical production issues.
- Propose and implement process improvements for production support efficiency.
- Write code to fix bugs whenever required.
Requirements:
- Working with data in a relational database, including both querying and development against, with preference given to Microsoft’s SQL Server.
- Experience designing, developing, and consuming RESTful services, including understanding the main tenets of what makes a service RESTful.
- Proficiency in C# and .Net Core Framework.
- Experience in Cloud-native development using Microsoft Azure.
- Ability to create and maintain documentation for production issues, resolutions, and integration processes.
Qualifications:
- Experience troubleshooting and resolving complex technical issues.
- Root cause analysis.
- Collaborating with cross-functional teams.
- Providing technical guidance to stakeholders.
- Strong problem-solving, critical thinking, and communication skills.
- Ability to work in a dynamic environment with changing priorities.
- Stress management in high-pressure situations.
- Emphasis on customer service.
Desired Competencies:
- Exposure to Payment systems.
- Knowledge of modern development methodologies like Agile.
- Documentation
Education and/or Experience:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 2-4 years of experience in Technical Support, Software Development or a related role.
PPI
FLSA Designation (US Only):
Exempt
The estimated base salary range for this role in the United States is $80,000.00 - $120,000.00 per year. For compliance with local legislation, and to provide greater transparency to applicants, we share salary ranges on all job postings regardless of the desired hiring location or whether the position is remote. The posted range is an estimate and reflects many factors which are subject to change. Final offer amounts may vary from the amounts listed above, based upon geographic location, candidate experience and expertise, and other relevant factors.
Other Compensation (US Only):
This role will also be eligible for participation in a Company profit sharing bonus plan. Plan details will be provided to you upon hire.
Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).
The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.
We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.
Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Perseus_HR@constellationhbs.com.
NOTE: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.
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